FEMALE CUSTOMER SERVICE AGENT-HEALTHCARE

Answer telephone promptly and in a polite and professional manner.Obtain and enter accurate demographic information into eClinical Works;Schedule appointments properly and inform patient of items to bring to appointment.Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.Act as a liaison for the patients of the clinic.Direct calls to other departments as necessary.Use sound judgment when handling calls, especially with irate patients.Understand when to escalate calls to medical personnel/physicians/managers.Positively contribute to staff morale and corporate culture.Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.Ensure that our patients get the best possible care.Contact patients for required programs.Follow up with rescheduling missed appointments as assigned.

Job Type: Full-time