Female Customer Service cum Sales (Arabic Speaker)

We are looking for a bilingual professional who can bridge the gap between service and sales. You will be responsible for supporting our Arabic and English-speaking clients, solving their problems, and identifying opportunities to grow our revenue through proactive selling.

Key Responsibilities

• Bilingual Support: Handle customer inquiries in both Arabic and English via phone, email, and chat.
• Problem Solving: Resolve customer issues quickly and professionally to maintain high satisfaction.
• Sales Growth: Identify customer needs and suggest relevant products or upgrades (upselling/cross-selling).
• Lead Conversion: Turn inbound inquiries from Arabic-speaking markets into successful sales.
• Data Management: Accurately update customer records and sales activity in our CRM.

Requirements

• Language: Native or professional fluency in Arabic (written and spoken) is mandatory. Strong command of English is required.
• Communication: Excellent negotiation and persuasion skills.
• Experience: 1+ years in a dual sales and service role or similar customer-facing position.
• Adaptability: Ability to switch between a "helper" mindset and a "closer" mindset effortlessly.

Job Type: Full-time

Work Location: In person