FEMALE ONLY - Customer Service Representative (Remote) – Fitness & Wellness

Location: Remote
Job Type: Full-Time / Part-Time
Industry: Fitness & Wellness (Premium Studio Experience)

About Us

Premium Studio is a premium wellness studio specializing in advanced infrared training, body transformation programs, and personalized fitness experiences. We are expanding our remote team to support growing demand across digital channels.

Role Overview

We are looking for a Customer Service Representative to manage inbound inquiries, convert leads, and support clients via WhatsApp, Instagram, and website chat.

This role requires someone fast, professional, and confident in communication, with a strong understanding of fitness and wellness.

Key Responsibilities

• Handle inbound inquiries via:
• WhatsApp
• Instagram DMs
• Website chat
• Respond quickly and professionally to customer questions
• Guide leads toward booking sessions and challenge registrations
• Provide accurate information about services, pricing, and programs
• Follow up with potential clients to maximize conversions
• Maintain a high standard of tone: premium, friendly, and confident
• Update CRM / tracking sheets with customer interactions

Requirements

• Fluency in English & Arabic (Khaleeji dialect preferred)
• Proven experience in customer service or sales (chat-based preferred)
• Background or strong interest in fitness, wellness, or health industry
• Excellent written communication skills
• Ability to handle multiple conversations simultaneously
• Fast response time and strong attention to detail
• Comfortable working remotely and independently

Preferred Qualifications

• Experience using WhatsApp Business / CRM tools
• Previous experience in fitness studios, gyms, or wellness brands
• Sales-oriented mindset (conversion-focused, not just support)

What We Offer

• Fully remote work environment
• Performance-based incentives
• Opportunity to grow within a fast-scaling wellness brand
• Exposure to premium fitness and transformation programs

How to Apply

Please apply with:

• Your CV
• A short message explaining your experience in customer service and fitness/wellness
• (Optional) Examples of chat/customer interactions you’ve handled

Important Note

This role is not basic support — we are looking for someone who can communicate, engage, and convert clients professionally.

Experience:

• customer support: 3 years (Required)
• wellness & fitness: 2 years (Required)

Language:

• Arabic (Required)
• English (Required)

Work Location: Remote