Female- Position: Virtual Office Manager (VOM)

Handle incoming phone calls related to scheduling, A/R inquiries, and medication management requests.

Respond to patient inquiries via email, text, portal messages, and phone calls.

Schedule patient appointments accurately and efficiently.

Manage provider calendars, if requested.

Verify active insurance coverage and determine provider network status (in-network vs. out-of-network).

Confirm benefit details including copayments, coinsurance, and deductibles.

Determine if prior authorization (PA) is required.

Complete and send Good Faith Estimates (GFEs) to patients, including calculations for coinsurance, copays, deductibles, and self-pay amounts based on scheduled CPT codes.

Obtain prior authorizations as needed.

Manage patient accounts receivable (A/R), including payment collection, invoicing, and aging report reviews.

Collect outstanding patient balances and process payments.

Process and organize incoming faxes and patient documents.

Manage distribution and receipt of patient intake forms, credit card authorizations, and lab/test orders and results.

Manage patient scheduling, rescheduling, and cancellations

Handle patient calls, messages, and appointment reminders

Verify insurance eligibility and handle invoicing

Manage referrals and patient intake documentation

Coordinate with healthcare providers for daily operations

Maintain an organized and efficient virtual front office

Excellent English communication (written & verbal)

Strong organizational and multitasking skills

Prior experience in U.S. healthcare or front desk management preferred

Proficiency with EMR systems and Microsoft Office tools

Professional, detail-oriented, and patient-focused personality

Job Type: Full-time

Pay: Rs110,000.00 - Rs135,000.00 per month

Work Location: In person