Female Quality Control Personell

One Clear Ltd is a leading UK-based waste removal and clearance company operating across the Midlands and Greater Manchester. With 50–60 inbound leads generated daily through high-value marketing, we rely heavily on the performance of our call-handling team. We are now strengthening our department by hiring a dedicated Call Quality Control Officer.

Position Overview

We are seeking a female, detail-oriented, disciplined Quality Control Officer to review every call handled by the call agents and ensure full compliance with our script, rebuttals, tone, and performance standards.

This is a strictly in-house role, working the UK day shift (Pakistan afternoon/evening).

Key Responsibilities

• Listen to all inbound and outbound calls handled by the team daily.
• Score each call using a 10–12 point performance checklist (provided).
• Evaluate:
• Frequency of “umms”, “ahhs”, hesitation”
• Confidence and natural British-style conversational tone
• Proper usage of the approved script
• Correct rebuttals in common objection scenarios
• Accuracy, politeness, structure, and call flow
• Produce daily QA reports with scores, issue flags, and improvement notes.
• Provide weekly performance summaries for management.
• Identify recurring agent weaknesses and recommend retraining where needed.
• Maintain strict professionalism, privacy, and consistency.

Requirements

• Female candidates only
• Excellent English listening, comprehension, and evaluation skills
• Sharp attention to detail and strong analytical ability
• Ability to follow structured scoring systems
• Good written communication for reporting
• 1 year of experience in Quality Control, Call Auditing, or Customer Service QA is ideal but not essential
• Must be punctual and committed
• Must be able to work in-house (not a remote role) Based in Gulberg 2, Lahore

Career Progression

This position offers excellent long-term growth potential.
High-performing QA Officers may progress into our Inbound Customer Handling Department, where salaries range from:

PKR 200,000 – 300,000 per month

Working Hours

• 2:00 PM – 11:00 PM (Pakistan Time)
• Monday to Friday
• No weekends

What We Offer

• Competitive monthly salary (100,000 – 125,000 PKR)
• A professional and safe office environment
• Structured training on scripts and QA processes
• Strong career progression opportunities
• Stable, long-term UK-based company

Job Types: Full-time, Fresher

Pay: Rs100,000.00 - Rs125,000.00 per month

Work Location: In person