Female Retention Specialist

Female Retention Specialist

Company: CreditCare Credit Management
Location: [Insert Location, e.g., Dubai, UAE]
Position: Retention Specialist (Female)
Salary: AED 3,500 – AED 4,000
Experience Required: Minimum 2 years
Industry: Credit Management / Financial Services
Employment Type: Full-time

Job Overview:

We are looking for a motivated and experienced Female Retention Specialist to join our team at CreditCare Credit Management. The ideal candidate will be responsible for retaining existing clients, resolving issues, and maintaining strong customer relationships to reduce churn.

Key Responsibilities:

• Contact existing clients to ensure satisfaction and address concerns
• Identify reasons for customer cancellations or dissatisfaction and offer solutions
• Develop and implement client retention strategies
• Collaborate with sales and customer service teams to improve overall customer experience
• Maintain accurate client records in the system
• Achieve monthly retention targets and KPIs
• Follow up on inactive or dormant accounts

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• Requirements:
• Minimum 2 years experience in a similar retention/customer service role (preferably in financial services or credit management)
• Strong communication and negotiation skills
• Ability to handle objections and resolve conflicts professionally
• Customer-focused mindset
• Proficiency in MS Office and CRM systems
• Fluent in English (Arabic or other languages is a plus)

What We Offer:

• Competitive salary package (AED 3,500–4,000)
• Career growth opportunities
• Friendly and supportive work environment
• Training and performance-based incentives

Job Types: Full-time, Permanent, Fresher

Pay: AED3,000.00 - AED4,000.00 per month