Female Sales & Customer Experience Supervisor | Bilingual

Job Description:

Sales Management:

• Develop and execute strategic sales plans to achieve monthly and annual membership and revenue targets.
• Monitor daily, weekly, and monthly performance reports, adjusting strategies to optimize sales outcomes.
• Drive lead generation through campaigns, referrals, partnerships, and community engagement.
• Oversee sales pipeline management (inquiries, tours, follow-ups, closures).
• Implementing client retention strategies.

Customer Service:

• Ensure quality Customer Service at the highest standard (ensure customer satisfaction is obtained in every interaction).
• Maintain strong market awareness – competitor pricing, promotions, and new trends in fitness industry.
• Ensure the facility is maintained at high level of hygiene at all times to offer great experience for the clients.
• Deal with any membership / PT / Group Class – sales enquiries, requests, complaints, concerns, etc.
• Build a good rapport and relationship with all of our members and guests.

Team Leadership & Administration:

• Inducting, Training and Managing the reception team.
• Ensure the team follows SOPs, Monthly Roster and the other assigned administrative tasks.
• Ensure merchandise products are properly organized and restocked on time.
• Conduct regular team meetings to align objectives and share best practices.
• Ensure that all financial transactions are completed in accordance with the Finance Procedures.
• To ensure Safeguarding and Health & Safety procedures are being followed.

Role Requirements:

• Bachelor’s degree in business administration, Marketing, Sports Management, or related field is preferred.
• Minimum 2+ years of experience in sales and customer service management, preferably within the fitness, hospitality, or wellness industry.
• You must be interactive, customer service oriented with warm, cheerful and expressive personality.
• Excellent Communication skills.
• Bilingual Female – Fluent in English & Arabic.
• Customer focused, always drives customer satisfaction while responding to customer enquiries and calls.

Working Conditions

• Based on-site within the gym.
• Flexible working extended hours, weekends, and public holidays based on business needs.
• Active and visible presence on the gym floor to support both sales and service operations.

Job Requirements:

• Should be available in Doha – Qatar
• Should have valid Resident Permit
• Should be available to transfer Sponsorship

Job Types: Full-time, Permanent

Pay: QAR7,000.00 - QAR8,000.00 per month

Application Question(s):

• Are you currently available in Doha - Qatar?
• Do you have a valid RP / QID?
• Can you provide NOC / Sponsorship Transfer?

Language:

• Arabic (Required)