Female Secretary & Supervisor - Cleaning Company

Job Summary

We are looking for a Secretary / Cleaning Supervisor with experience in the cleaning or service industry. The ideal candidate will manage daily office operations, provide excellent customer care, and supervise cleaning staff to ensure high-quality service delivery.

ResponsibilitiesCustomer Care & Administration

• Handle customer inquiries via phone, WhatsApp, and email
• Prepare quotations, invoices, and service reports
• Manage daily schedules, bookings, and calendars
• Maintain records, reports, and documentation
• Use Microsoft Excel for reports and service tracking

Staff Management

• Assign daily jobs to cleaners and technicians
• Monitor punctuality, grooming, and performance
• Conduct on-site checks to ensure service quality
• Train new staff on cleaning standards and procedures

Cleaning Operations

• Ensure cleaners follow correct cleaning procedures (deep cleaning, housekeeping, holiday homes, AC cleaning, etc.)
• Monitor material usage and proper cleaning product handling
• Ensure all jobs meet My Cleaner’s quality standards

Operational & Financial Support

• Create and verify invoices
• Track petty cash, expenses, and stock
• Support daily/weekly operations reporting

Requirements

• Experience in a cleaning company or service industry (required)
• Strong customer service and communication skills
• Ability to supervise and coordinate staff
• Detail-oriented and highly organized
• Proficient in Microsoft Excel, invoicing, and office tools
• Good understanding of cleaning processes and materials
• Fluent in English (Tagalog/Hindi is a plus)

What We Offer

• Competitive salary (based on experience)
• Visa + medical insurance
• Paid annual leave
• Growth opportunities within the company

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Education:

• High school or equivalent (Required)

Experience:

• Supervisor: 2 years (Preferred)
• Customer care: 2 years (Required)