Female Telemarketing - Online Sales - Call center

Telemarketing / Online Sales / Call Center Agent

Location: Doha, Qatar
Job Type: Full-time
Industry: Beauty Salon & Spa

Job Summary

We are looking for a motivated and confident Telemarketing / Online Sales / Call Center Agent to handle customer inquiries, follow up with leads, convert bookings, and provide exceptional service across WhatsApp, phone calls, and social media. The ideal candidate is organized, sales-driven, and able to manage multiple conversations professionally.

Key Responsibilities : Customer Communication

• Respond to all WhatsApp, phone calls, Instagram, and social media inquiries.
• Provide accurate information about services, prices, promotions, and packages.
• Follow up with leads and ensure conversion into appointments.
• Maintain a professional and friendly tone with all clients.

Sales & Telemarketing

• Promote salon services, special offers, packages, and new treatments.
• Upsell and cross-sell services to increase revenue.
• Reach out to previous clients for rebooking and loyalty promotions.
• Achieve monthly sales and booking targets.

Booking & Scheduling

• Manage daily appointment schedules using the salon booking system.
• Ensure all bookings are accurate and avoid overbooking.
• Coordinate with staff to manage availability and timing.

Customer Care & Support

• Handle customer feedback, issues, and complaints professionally.
• Ensure every client receives timely reminders, confirmations, and follow-ups.
• Keep client records updated and organized.

Reporting

• Prepare daily and weekly sales/booking reports.
• Track inquiries, conversions, and customer response times.
• Report any issues, trends, or suggestions to the Manager.

Requirements

• Female candidates (beauty industry requirement).
• Previous experience in call center, telemarketing, or online sales (preferred).
• Excellent communication skills in English (Arabic is a plus).
• Strong understanding of WhatsApp, Instagram, and online customer interaction.
• Sales-focused, confident, and able to handle multiple chats/calls.
• Organized, punctual, and able to work under pressure.
• Knowledge of beauty salon services is a bonus.

Benefits

• Competitive salary + commissions on sales.
• Training provided.
• Friendly and professional working environment.
• Career growth opportunities.

نوع الوظيفة: دوام كامل

الراتب المدفوع: QAR٣٬٠٠٠٫٠٠ لكل شهر