Female Telesales Representative/Customer Service Representative -SME Finance[Fintech]

Customer Support Executive

We are looking for confident, articulate, and customer-focused professionals with strong English communication skills to join our growing team. The ideal candidate will engage with customers, handle inquiries efficiently, and deliver high-quality service through clear and professional communication.

This role primarily supports SME Financing and Restaurant Financing operations.

Key Responsibilities

• Make outbound calls to customers for feedback collection, service verification, and follow-ups
• Handle customer inquiries and resolve concerns in a timely, professional, and empathetic manner
• Communicate clearly and confidently in English while maintaining the company’s service standards and brand voice
• Accurately document customer interactions, feedback, and call outcomes
• Coordinate with internal teams to ensure smooth operations and high levels of customer satisfaction
• Maintain professionalism, politeness, and a customer-first approach in all interactions

Requirements

• Strong fluency in spoken and written English (mandatory)
• Prior experience in telecalling, customer service, or call center roles is an added advantage
• Ability to identify and engage potential clients for SME Financing and Restaurant Financing solutions
• Preference will be given to candidates with prior experience in SME Financing or Restaurant Financing
• Excellent communication, listening, and interpersonal skills
• Customer-oriented mindset with strong problem-solving abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Candidates with a valid visa will be given preference

What We Offer

• Full-time, permanent employment
• Supportive and inclusive work environment
• Opportunities for long-term career growth

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Language:

• English (Required)

Work Location: In person