Festival Associate

Reports to: Managing Director & Box Office Manager

Employment Status: Non-exempt, regular, part-time (.50)

Compensation: $18.00 per hour

Schedule: March 22nd-April 18th (20hrs a week/80 hours), April 19th - April 26th (40hrs a week/40 hours)

Summary: The Festival Associate supports year-round and seasonal staff to present the non-profit 25th annual Ashland Independent Film Festival, which takes place April 23-26th, 2026. Primary duties encompass general office support, with additional tasks in the areas of box office, customer service, event logistics, and general support.

Responsibilities
The activities listed are intended to describe the essential functions of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.

• Provide box office, ticketing, and other related support to Box Office Manager
• Provide general office support.
• Organize and order all year-round office and event supplies.
• Coordinate care of office and non-IT office equipment
• Respond to phone messages, mail, email, and visitors
• Update constituent information in database as needed.
• Provide development and membership support including materials tracking, communication and delivery of benefits
• Coordinate staff meals and signage prior to and during festival
• Provide support in areas of publications, programming, members, and jurors as assigned
• Provide support for set up and strike and organization of all venues, parties, trainings and meetings
• Maintain accurate, timely and efficient records
• Other duties as assigned
• Must be available to work evenings and weekends in April, and at least eight hours a day April 23-26th, 2026

Qualifications

• BA, related degree or equivalent work experience
• 1-3 yrs administrative assistant, office support, technological, customer service, hospitality, box office, and/or database experience
• Excellent customer service skills; ability to work with varied constituents in a professional manner
• Excellent written and oral communication skills
• Excellent organizational, time-management, and problem-solving skills, as well as attention to detail.
• Must be computer literate and proficient with Microsoft Office and Google Suite.
• Experience with, or ability to quickly learn, Box Office/ticketing platform.

Ashland Independent Film Festival is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin, disability, veteran status, or any other classification by law.

This is a temporary position with work largely performed in a traditional office environment, at the AIFF Ashland office. As an events-driven organization, the AIFF work schedule varies depending upon the activities of the season and day. Weekend and evening events will occur, and the Festival Associate will be expected to attend. This work expects an increase in activity around the annual film festival. The candidate may use office equipment, keyboards, and phones and may involve lifting/ carrying of packages and walking short distances. They must have reliable transportation to get to work and sign the AIFF transportation agreement to use their vehicle for events or other obligations. Mileage will be reimbursed.

This document is not designed to cover or contain a comprehensive listing of all activities, duties and responsibilities that are required for the position. Duties, responsibilities, and activities may change at any time with or without notice at the discretion of AIFF executive leadership.

This role includes festival perks for our 2026 festival such as complimentary tickets, access to festival events, and the opportunity to meet filmmakers.

Mission: Celebrate the diversity of human experience through the art of independent film by enriching, educating, and inspiring all audiences.

Job Types: Part-time, Temporary

Pay: $18.00 per hour

Work Location: In person