Field Application Services Manager

Overview

The Field Application Services Manager is a senior, hands-on role responsible for both technical execution in the field and day-to-day leadership of the Field Implementation team. This role is intentionally structured to provide leadership depth and continuity within the Field Implementation organization as the company scales.

The role blends field engineering expertise, people and operations management, and commercial awareness, acting as a bridge between customers, field engineers, sales teams, and internal operations. The successful candidate will be detail oriented and ensure high-quality project execution while also identifying opportunities to expand customer engagement and solution adoption. This job requires heavy travel both domestically and internationally.

Key Responsibilities

Field Applications & Technical Execution

• Lead and support on-site implementation of products and services, ensuring adherence to technical standards, safety protocols, and customer requirements
• Serve as a senior technical resource for complex or high-visibility projects
• Provide guidance and troubleshooting support to field engineers during installations, commissioning, and post-implementation activities
• Ensure consistent quality and best practices across all field implementations

Team Leadership & Management

• Act as day-to-day manager for a team of approximately 4 domestic project engineers/managers – with the potential to manage international teams/projects/clients depending on the needs of the business.
• Coordinate field schedules, staffing assignments, travel logistics, and resource allocation
• Provide coaching, mentoring, and technical guidance to develop team capability and consistency
• Support hiring, onboarding, training, and performance management of field engineers
• Serve as escalation point for technical, customer, or logistical challenges in the field
• Collaborate closely with the Director of ZIS Operations to ensure transparency/tracking of projects, statuses, reports, new opportunities, forecasts, etc.

Customer Engagement & Stakeholder Management

• Serve as a senior customer-facing representative during field engagements
• Build credibility and trust with customer managers, engineers, and third-party contractors
• Ensure customer expectations are aligned with project scope, timelines, and deliverables
• Identify and proactively address risks, concerns, or scope changes during project execution
• Develop and lead training modules for internal and external stakeholders

Commercial & Sales Support (Quasi-Sales Role)

• Actively engage with customers in the field to identify new problems, use cases, or upcoming projects that align with the company’s solution portfolio
• Support field engineers in recognizing and communicating potential opportunities
• Coordinate closely with Regional Sales Managers to hand off leads, provide technical context, and support follow-up discussions
• Reinforce the value of solutions during field interactions, helping position the company as a long-term partner rather than a transactional vendor
• Review status for the team on the company CRM system (Zoho)

Process Improvement & Reporting

• Help refine field implementation processes, standards, and documentation
• Track and report on project status, resource utilization, and field performance metrics
• Provide feedback to leadership on operational gaps, customer trends, and improvement opportunities
• Contribute to continuous improvement initiatives across implementation, service, and sales-support workflows

Qualifications

• Bachelor’s degree in Engineering or a related technical field (or equivalent practical experience)
• Strong hands-on experience in field implementation, field engineering, or technical services roles
• Demonstrated communication skills and the ability to lead, coordinate, or mentor other engineers or technicians
• Proven experience working directly with customers in industrial or technical environments
• Strong organizational, problem-solving, and decision-making skills
• Possession of a valid US Passport.
• Knowledge of AutoCAD required, with SolidWorks experience a plus.
• Must be able to pass a FIT test to demonstrate ability to work with and around chemicals and wear a respirator when necessary

Preferred Experience & Skills

• Experience in Oil & Gas, corrosion protection, industrial services, or related heavy-industry environments
• Prior experience managing field teams, project coordination, or regional service operations
• Comfort operating at the intersection of technical execution and commercial awareness
• Familiarity with CRM systems, scheduling tools, and project management platforms (e.g. Smartsheet)
• Willingness to travel as required to support field operations and customer engagements

ISO

Every employee is expected to support the NTIC Quality Management System (QMS) in accordance with our Quality System Manual and Quality Control Procedures. This position oversees internal processes for the end sale and implementation of client projects, as well as promoting awareness of the ISO system, including the use of internal standards and methods (as related to ISO) that are needed to ensure effective project execution.

Pay: $70,753.49 - $85,208.51 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Education:

• Bachelor's (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: On the road