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Field Custom Services Manager
As a Field Custom Services Manager, you’ll oversee custom installation teams in your designated region. You’ll work across Best Buy teams to build thorough custom services sales knowledge and execution. You’ll lead a team of project managers and build a strong employee culture that leads to favorable customer and business results.
This role covers the Texas and Oklahoma regions. You will need to reside in within those area, however we prefer talent located in either Dallas or Fort Worth, Texas.
This role is hybrid, which means you will be required to work some days on-site at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What you’ll do
This role covers the Texas and Oklahoma regions. You will need to reside in within those area, however we prefer talent located in either Dallas or Fort Worth, Texas.
This role is hybrid, which means you will be required to work some days on-site at a Best Buy location and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
What you’ll do
- Lead your team to meet operational goals, P&L budgets and strategic alignment standards
- Build and maintain an exceptional team culture centered around engagement and belonging
- Coach leaders to drive talent development, performance and employee experience
- Ensure the regional custom installation team is up to date with all required fundamentals and continued training for their applicable roles
- Conduct store visits in partnership with other leaders to ensure fulfillment strategies are executed and warehouse safety standards are met
- Meet with the Operations Assistant Manager to receive feedback on operational gaps and put plans in place to improve outcomes
- Overnight travel, as needed.
Basic qualifications
- 4 years of retail, logistics, operational, warehouse, inventory or customer service experience
- 3 years of experience as a supervisor or manager
- 3 years of experience managing and reviewing operational expenses and revenue
Preferred qualifications
- Multi-unit management experience
- Experience working in custom integration, project management, construction or related field
- Experience managing a remote workforce
- Bachelor’s degree in operations management, distribution, logistics, business or related field
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Position Type: Full time
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