Field Engineer

Summary
Are you a skilled Hardware Engineer with a passion for providing exceptional customer support, problem-solving, and expertise in servers, storage, and networking? If so, we have an exciting opportunity for you to join our team working both in the field and at our in-house facility.

We are currently seeking both Junior and Senior Technicians who can excel in delivering top-notch service and maintaining critical hardware infrastructure for our clients as well as for our internal systems.

We are particularly looking for Freelance Hardware Support candidates based in New Delhi.

Key Responsibilities:

• Provide remote support for customers in resolving hardware and software issues.
• Diagnose and troubleshoot server, storage, and networking problems.
• Perform regular maintenance on servers, hardware, and networking equipment to ensure optimal performance.
• Install, configure, and upgrade hardware components and software applications.
• Collaborate with the IT team to develop and implement server and network solutions.
• Communicate effectively with clients to understand their technical needs and provide expert recommendations.
• Document all support activities, solutions, and maintain accurate records.
• Utilize strong operations experience to manage sales order processes and workflows.
• Support purchasing and logistics operations, ensuring smooth coordination with vendors and internal teams.

Qualifications:

For Junior Candidates:

• Some experience in IT tech support and customer service.
• Knowledge of servers, storage, and networking.
• Strong problem-solving skills and a willingness to learn.

For Senior Candidates:

• 3+ yrs proven experience in hardware and software support, with a focus on servers, storage, and networking.
• Excellent understanding of server management, hardware maintenance, and network troubleshooting, phone support and ticket management.
• Strong customer service and communication skills.
• Certifications in relevant technologies (e.g., CompTIA, Cisco, Microsoft) are a plus.
• Bachelor's degree in a related field or equivalent work experience is preferable.

Join us in making a difference in the hardware support and maintenance industry and helping our clients succeed through efficient and reliable technology solutions.

What We Offer: A dynamic, multicultural work environment with a supportive team. Competitive salary and benefits. Opportunities for professional growth and development. If you are passionate and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join our team and help us deliver unparalleled support services to clients around the globe.

Application Process: To apply, please submit your resume and a cover letter detailing your experience and how it aligns with the requirements of this position.

Job Type: Freelance

Benefits:

• Flexible schedule

Work Location: In person