Field Implementation Lead (On-Site Projects)_India_Remote

About Us: Mapsted (www.mapsted.com) is a global leader in innovative location-based technology, distinguished by its proprietary hardware-free solutions. Founded in 2014, the company has pioneered the transformation of data chaos into actionable intelligence through advanced AI and machine learning. Mapsted has meticulously mapped over one billion square feet of indoor space and holds more than 100 patents, showcasing its commitment to trailblazing innovation. Its unique ability to deliver scalable, beacon-free indoor positioning with an accuracy of 1–5 meters places it at the forefront of the industry.

About the Role

We are seeking a Field Implementation Lead / Manager to oversee client-side deployments and ensure successful execution of on-site projects. This role involves leading and mentoring a team of Field Engineers/QA Specialists, coordinating with clients, and ensuring projects are delivered on time, within scope, and at the highest quality standards.

As the on-site lead, you will represent the company during deployments, resolve escalations, and drive operational excellence across all client implementations.

Key ResponsibilitiesTeam Leadership & Oversight

• Lead and supervise a team of Field/QA Engineers during client deployments.
• Ensure the team follows project plans, installation checklists, and quality protocols.
• Provide on-site guidance, mentoring, and performance feedback.

Project Execution & Delivery

• Plan and coordinate site activities in alignment with project timelines.
• Monitor progress, proactively resolve bottlenecks, and ensure on-time completion.
• Conduct final verification of installations and QA sign-offs before client handover.

Client Relationship Management

• Act as the primary on-site point of contact for clients during implementations.
• Communicate project progress, challenges, and resolutions effectively to stakeholders.
• Escalate critical issues to senior management and propose actionable solutions.

Quality Assurance & Reporting

• Oversee QA checks and validation of installations.
• Ensure compliance with technical specifications, safety standards, and client requirements.
• Prepare detailed progress reports, site documentation, and closure reports for management.

Coordination & Compliance

• Liaise with internal project managers and back-office support for scheduling, logistics, and resource planning.
• Enforce company safety standards and ensure the team adheres to client-site protocols.

Requirements

• Bachelor’s Degree/Diploma in Engineering, IT, or related technical field.
• 4–7 years of experience in on-site implementation, QA, or field engineering, with at least 2+ years in a leadership role.
• Strong leadership and team management skills, with the ability to motivate and guide field staff.
• Excellent communication and interpersonal skills (English & Hindi required; regional languages a plus).
• Ability to manage client expectations and resolve escalations professionally.
• Willingness to travel extensively (80-90%) across India and abroad.

Preferred Qualifications

• Proven track record of leading field teams in deployment/implementation projects.
• Strong organizational and time-management skills.
• Problem-solving mindset with ability to handle on-site challenges under pressure.
• Professional, client-facing demeanor with high attention to detail.

Job Type: Full-time