Field Operations Technician

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

Responsible for supporting and maintaining small cell & DAS Networks that are currently serving, the Nation’s largest Wireless Carriers. Year-round objectives to include, first response to outages and impairments, along with making the needed repairs to the assigned networks. Annual Preventative Maintenance inspections, to remote DAS/SC equipment and host related equipment. Various computer related administrative tasks, i.e. uploading photos and documents, using GUI pages along with many web-based tools. Safe work practices must be applied to the completion of all work-related tasks, along with integrity, quality and attention to details.

WHAT YOU WILL DO

• Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public.
• Respond to all network outages, impairments and emergencies in the DAS/SC network you are assigned.
• Complete all assigned annual preventative maintenance inspections thoroughly and accurately, to Crown standards.
• Operation and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter.
• Operate PC or similar devices to gain access to DAS/SC network and complete assigned administrative tasks.
• Work efficiently and effectively with cross functional departments and peers.
• First line acceptance of all new and modified networks using the Network Handoff Process.
• Ensure timely acceptance of all assigned tickets and meet all SLA, Resolve and MTTRs in you assigned area

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• High School Degree or equivalent required
• Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred
• A valid state driver’s license required

Experience Qualifications

• Two (2) or more years of experience in one or more of the following fields: wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting.
• Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory
• Ability to safely drive and operate a DOT compliant boom truck, in the public right of way.
• Ability to work closely with and provide guidance to vendors both on-site and remotely
• Ability to analyze and understand PIM/Sweep test data
• Ability to communicate both verbally and in writing in a clear and concise manner
• Skilled in trouble ticket or work order systems
• Exposure to network monitoring systems
• Ability to work independently with minimal guidance, while managing time for maximum efficiency.
• DOT Certification
• OSHA Certifications
• Fiber Optic Experience
• PIM or Antenna analyzer certifications
• Skilled in trouble ticket or work order systems
• Exposure to network monitoring systems

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State

Where You Will Work

Field: This is a remote role (must be located in a commutable distance to ) which requires travel to customer and/or project sites with exposure to heavy equipment and environmental conditions over 90% of the time. There will also be work in a normal office setting with no exposure to adverse environmental conditions as little as 10% of the time. This position will be swing shift hours, possibly weekends and requires on call rotation involvement. There may be travel required away from the home location for extended periods of time.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation

The pay range offered for this position is $29.42 - $40.43 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.