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Field Property Claim Representative- Columbus Area
General Summary
The Field Property Claims Representative work independently in a flexible and fast-paced environment in the field and virtually to investigate, evaluate, negotiate, and resolve claims for our members and customers. This role also complies with company procedures and Fair Claims Practices of each state.
Essential Functions
- Conducts investigations of property claims.
- Documents claim activity and supports proper claim resolution.
- Executes prompt and accurate recording of facts in the claim files.
- Demonstrates a proactive pursuit of information relevant to the insurance claim in addition to timely and professional communication (verbal and written) with customers regarding their claims.
- Conducts an analysis of loss information and accurate application of policy terms in addition to an independent review of application coverage forms and endorsements to support fair and accurate claim resolutions.
- Promptly contacts involved parties to gather initial information; subsequently coordinates onsite appointments or utilizes technology to identify cause of loss and scope of repair.
- Determines and negotiates settlement amounts, according to policy terms.
- Supports all loss and expense payments with proper documentation, in compliance with authority and check security procedures.
- Implements proactive and meaningful methods to progress claim resolution.
- Maintains an active diary to efficiently review pending files, communicates with involved parties, and conducts appropriate evaluation of Loss Reserves.
- Keeps apprised of industry trends, related changes in the law, and continuously develops skills relevant to all aspects of Property Claims.
- Delivers exceptional customer service throughout the duration of a claim. At times, this may include after-hour escalated emergencies and storm response.
- Maintains proactive agency relations in assigned territory with visits and communication.
- Utilizes data, technology, and analytics to support appropriate recommendations.
- Completes expense reports monthly.
- Attends periodic meetings at the home office and with virtual meetings.
- Assists in resolving losses in other territories as needed.
- Periodically handles a large volume of claims during storm events.
- Performs inspections and tasks for other units and departments as requested.
- Performs other duties as assigned.
Working Conditions
- Subject to adverse weather conditions and odors occasionally.
- Sitting in vehicle and standing in the field regularly.
- Physical activities related to interior and exterior building inspections, including walking and climbing stairs.
- Working in a variety of climates and conditions.
- Occasionally working in awkward positions, such as stooping and bending.
- Lifting and carrying up to 25 pounds.
- Potential to work evenings and weekends depending on workload and customer needs.
- Stress associated with meeting deadlines, difficult situations and working with potential irate individuals.
QUALIFICATIONS
Skills and Abilities
- Strong math aptitude.
- Excellent investigation skills.
- Ability to write property estimates.
- High level of independent decision making and reasoning skills.
- Exceptional verbal and written communication skills to provide customers with clear explanation of claim summary.
- Strong interpersonal skills for working with other associates, agents, members, various federal or state agencies, and numerous other outside contacts.
- Demonstrated proficiency in the daily use of office products, software, technology, and business equipment, including computers, cameras, recorders, Excel, Outlook, Word, and a variety of mobile applications.
- Ability to manage time effectively and work independently with little supervision.
Education/
Experience Requirements
- College degree or equivalent work experience.
- Three (3) years of previous property claims and estimating experience.
- Knowledge of legal and industry terminology.
- Knowledge of state and federal laws that affect claims.
- Experience with Xactimate is a plus.
- Valid and active Ohio Driver’s license.
- Active in insurance-related studies such as AIC, SCLA, CPCU, etc.
SUPERVISION
Supervision Received
- Broad objectives are outlined.
- Work is judged primarily on overall results with much choice of method.
- Frequently develops methods to achieve desired results.
Supervision
Exercised
- None
APPROVALS
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