Field Sales and Ops Manager – Trade Operations

Urgent Opportunity: Field Sales and Ops Manager – Trade Operations

We are seeking a highly skilled Field Sales and Ops Manager to lead our Trade Operations. This is an exciting opportunity to work in the Administrative & Business Operations industry with a company that values its employees. Enjoy a range of fantastic benefits while developing your skills in a supportive and engaging atmosphere.

Summary:

The Sales and Ops Manager – Trade Operations is responsible for overseeing a portfolio of HVAC, Electrical, and Plumbing businesses within a designated geographic region. This role ensures operational efficiency, financial performance, customer satisfaction, safety compliance, and employee engagement across all assigned departments.

Essential Functions & Responsibilities:

• Strategic Growth Execution - Collaborate with executive leadership to define and drive regional growth strategies—including market expansion, new service line rollouts, and capacity planning—aligned with overall company objectives.
• Sales & Revenue Optimization - Guide and support Branch GMs in building high-performance sales cultures that maximize technician productivity, drive service agreement penetration, and improve revenue per call.
• Leadership Development & Talent Management - Hire, mentor, and evaluate Branch General Managers. Build leadership bench strength, ensuring strong succession planning and a high-performance, accountable culture across the region. Promote retention and engagement of field and office personnel.
• Performance Monitoring & KPI Accountability - Establish clear performance benchmarks and regularly review each branch’s metrics (e.g., revenue, margin, CSAT, job completion rates). Take corrective action as needed to ensure targets are met.
• Standardization & Best Practices - Drive consistency by implementing and enforcing company-wide best practices in operations, sales process, technician development, customer service, and administrative functions. Ensure all operations follow federal, state, and local regulations, including OSHA and environmental standards. Promote a culture of safety and ensure training and reporting standards are met.
• Cross-Functional Collaboration - Serve as a key liaison between branches and corporate departments (Finance, HR, Marketing, IT, etc.) to align regional execution with company-wide initiatives and systems.
• Cultural Stewardship & Change Leadership - Champion company values, foster engagement, and lead through change—especially during growth phases, system rollouts, M&A integrations, or restructuring efforts.

Requirements:

• Proven track record in operational leadership, Trade management, and team development.
• Strong hands-on sales and operations acumen and data-driven decision-making.
• Excellent interpersonal, communication, and leadership skills.
• Ability to travel regularly within the region.

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5–10 years of multi-trade experience in (HVAC, Electrical, Plumbing, or related industries).
• Prior senior leadership in a home services company.

Location: J & W Heating and Air 5011 Sunbeam Rd, Jacksonville, FL 32257, USA

Don't miss out on this time-sensitive opportunity! Apply now!

Since 1966, our experts have understood that home comfort is your top priority. We entered the HVAC industry committed to providing superior customer service by utilizing the best equipment to address your indoor comfort needs. We strive to exceed expectations and ensure your experience is second to none. Locally owned and Veteran operated, J&W Heating and Air is a full-service, NATE certified, residential HVAC company serving Jacksonville and the surrounding areas.
Our team has helped countless homeowners across the First Coast improve their quality of life with efficient, affordable air quality and comfort solutions.

Pay:

• Bonus pay

Benefits:

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount

Job Type: fulltime

Schedule:

• Monday to Friday

Education: No education required

Work location: On-site