Field Sales Support

POSITION SUMMARY

The Field Sales Support (FSS) is primarily tasked with supporting customers with the implementation and maintenance of data collection from water meter cellular AMI (advanced metering infrastructure) and drive-by AMR (automated meter reading) systems from Badger Meter. This is a remote and mobile position, which visits customer utilities to educate, train and troubleshoot maintenance concerns with these systems.

This person works in a highly collaborative environment with other internal resources and external partners — the FPG and Badger Meter inside and outside sales and their support staff — to meet the needs of water & wastewater utility customers.

Customer concerns are first received by the Customer Support Specialist (CSS) on the Inside Sales staff or the Territory Sales Manager (TSM) directly. If they are unable to resolve the issue, a call may be elevated to the FSS to schedule a site visit.

While the majority of calls will be associated with the industry leading Badger Meter flow meters (ORION) and its associated AMR and AMI data collection technologies (BEACON), training will be provided for the leak detection and water analytics products for a wide range of parameters — including temperature, pressure, turbidity, BOD, COD, TOC, DOC, pH, turbidity, free chlorine, et al — from Syrinix, s::can, ATi, Telog and SmartCover (also Badger Meter brands) and a variety of supporting product lines.

This position reports directly to the FPG President with a dotted line report to the Water Division Sales Team Lead.

DUTIES & RESPONSIBILITIES

• Foremost, support the TSMs with Tier 2 (on-site) support. Training for the FSS is provided by Badger Meter and by working with TSM’s in the field.
• Onboard new customers – train staff and support field installation projects.
• Provide “refresher” training sessions with utilities on the BEACON data collection system.
• Support TSM with technical meetings with existing customers.
• Develop a high level of product and application knowledge through a combination of training and hands-on experience. This requires a high degree of personal commitment. There is a substantial amount of training to which the successful candidate will be subjected in the first 6-12 months of employment.
• There will be extensive and regular interaction with other team members and Badger Meter partners.
• Careful record keeping is required for all customer interactions.
• Funnel sales opportunities through the TSM.
• Various internal reporting in support of the above responsibilities.

QUALIFICATIONS

• *** PRIORITY WILL BE GIVEN TO THOSE WITHIN THE WATER INDUSTRY *** Water Utility Operators, Water Meter Installation Technicians, or similar.
• MUST be a motivated, self-starter with a passion for learning and helping others as part of a Team environment!
• 5+ years of related experience in a technical role supporting analytical or metering products.
• Working knowledge of computer networking.
• We are looking for individuals who can hit the ground running and, preferably, know the water utility market.
• Technical degree or a relevant technical background translatable to our product offerings — exposure to both mechanical, electrical and software systems will be important to gain credibility with customers.
• History of personal accountability and accomplishment in this capacity.
• Strong communication, interpersonal and organizational skills.
• Travel four days per week (average). 50% overnight travel.
• Infrequent travel to the FPG main office (Indiana) and factories (Badger Meter in Wisconsin) for training.
• Microsoft Teams, Outlook, Word, Excel, PowerPoint, et al tools are used extensively. Familiarity with using CRM/ERP system. Training in our computing systems will be provided.
• This role requires a significant amount of driving to meet customers frequently. Therefore, a reliable and presentable car/truck is required.

COMPENSATION / BENEFITS

• Competitive compensation, Base Salary plus Company Bonus
• 100% employee Health, Dental & Vision insurance expense
• 70% of spouse/children/family expense
• Short-term and long-term disability
• Voluntary supplemental life
• HSA / FSA plans
• 401(k) with matching up to 4% of salary
• Paid Time Off (PTO) – 10 days in Year 1; 15 days in Years 2-4; 20 days in Years 5+
• Paid Holidays – 8 fixed days and 2 floating days

Job Type: Full-time

Pay: $70,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Expense account
• Flexible spending account
• Health insurance
• Health savings account
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location: On the road