Field Service & After-Sales Engineer

Join Matik as a Field Service & After-Sales Engineer!

Ready to install cutting-edge food packaging machines, travel abroad for training, and support top manufacturers in Egypt? This is your chance. 🚀

Company Description

Matik Solutions offers a wide range of solutions in packaging, handling, and inspection for various industries, including food, medical, and pharma. Our machinery is sourced from trusted manufacturers and guaranteed to meet the highest standards of quality and reliability. We are dedicated to providing exceptional service to our clients and ensuring that our products enhance their operational efficiency. Our commitment to quality has positioned us as a leader in industrial solutions.

Role Description

We are seeking a proactive and ambitious Field Service & After-Sales Engineer to join our growing team at Matik. In this role, you will not only install, commission, and maintain advanced food packaging equipment across Egypt, but also deliver outstanding after-sales support through spare parts handling, technical troubleshooting, and customer care. You will also benefit from international training opportunities in Europe with our partner manufacturers.

Key Responsibilities

• Install, commission, and maintain packaging equipment (Flow pack, vertical packaging, tray sealing, handling equipment).
• Install, commission, and maintain weighing solutions ( Multihead Weighers, Linear Scales, Smart Scales).
• Install, commission, and maintain inspection systems (Metal detectors and X-ray inspection).
• Diagnose and resolve technical issues to minimize customer downtime.
• Provide training and technical support to customers on machine operation and maintenance.
• Manage spare parts orders, stock, and logistics for quick after-sales response.
• Prepare service reports and maintain accurate technical documentation.
• Support remote troubleshooting and preventive maintenance.
• Collaborate with sales and service teams to enhance customer satisfaction.
• Ensure all service activities follow safety and quality standards.

Qualifications

• Bachelor’s degree in Electrical Engineering or Mechatronics Engineering.
• 2–3 years of equivalent experience in servicing industrial machinery (mandatory).
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with a customer-focused mindset.
• Fluency in English (spoken and written) is mandatory; Spanish or German is a plus.
• Willingness to travel across Egypt and abroad for training or service.
• Knowledge of flow pack, vertical packaging, multihead weighers, metal detectors, or X-ray inspection systems is a strong plus.
• Holding a valid Schengen visa is an advantage.
• Familiarity with after-sales support or spare parts logistics is an asset.

🔥 If you’re ready to grow with us, travel, and make an impact in the packaging industry — Matik is the place for you.