Field Service Coordinator

Main Responsibilities Dispatch Duties

A dispatcher coordinates field service operations by:

• Receiving service requests
• Scheduling appointments
• Assigning technicians based on location, skill, and availability
• Monitoring technician routes and job status
• Handling emergency or priority calls
• Updating work orders and service records
• Communicating delays or schedule changes

Customer Service Duties

The customer service side focuses on client communication by:

• Answering phone calls, emails, or chats
• Explaining services and pricing
• Resolving complaints or concerns
• Providing appointment updates
• Following up after service completion
• Maintaining customer satisfaction

Typical Daily Tasks

A normal day might include:

• Taking inbound service calls
• Entering jobs and invoices into dispatch software
• Contacting technicians throughout the day
• Managing schedule conflicts
• Calming frustrated customers
• Tracking completed jobs and invoices
• Coordinating with management and field teams

Skills Needed

Common skills employers look for include:

• Strong communication
• Multitasking under pressure
• Time management
• Problem-solving
• Computer and scheduling software knowledge
• Phone etiquette
• Attention to detail
• Conflict resolution

Experience with Housecall Pro is a plus.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person