Field Service & Customer Support Specialist

Field Service & Customer Support Specialist (Water Systems – No Programming Required)

About Us

Metering & Technology Solutions (MTS) is a growing, family-owned company based in Burnsville, MN. We provide water meter systems and technology to cities and utilities across the Upper Midwest.

The Role

This is a customer-facing, hands-on role — not a desk-only or call-center position. The Field Service & Customer Support Specialist works directly with customers and internal staff to ensure products are understood, supported, and successfully used. Technical knowledge is important, but the ability to communicate clearly, teach confidently, and follow issues through to completion is critical.

What You’ll Do

- Provide phone and onsite support to city and utility customers

- Troubleshoot field devices

- Train customers and lead small group sessions

- Travel to job sites

- Work with internal team to resolve issues

- Support teammates as needed in various roles around the office

Training & Presentation Component

The ideal candidate is comfortable presenting and teaching small groups. Backgrounds in teaching or coaching are a strong plus.

What This Job Is NOT

This is NOT an IT or programming role. No coding required.

What We’re Looking For

- Comfortable with computers (no coding)

- Strong communication skills

- Willingness to work in field and office

- Ability to explain technical topics simply

Helpful Backgrounds

- Field service technician

- Utility experience

- Plumbing/mechanical

- Teaching or coaching

Location & Travel

- Burnsville, MN

- Occasional overnight travel

Requirements

- Valid driver’s license and ability to travel to customer sites

- Acceptable driving record

- Ability to pass a background check

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Tuition reimbursement

Application Question(s):

• This role is a hands-on field and customer support position and does NOT involve programming or IT system administration. Are you comfortable with this type of work?
• This position requires regular travel to customer sites and hands-on work with equipment. Are you willing and able to perform field-based work?
• Which of the following best describes your background?

Field service / technician work
Utility (water/wastewater)
Mechanical / construction / plumbing
Customer support (non-IT)
IT / software / programming

• How comfortable are you with training or presenting information to small groups (5–15 people)?

Very comfortable (have done this before)
Somewhat comfortable
Not comfortable

Work Location: In person