Field Service Engineer

Job Title: Field Service Engineer

Position Description

• Reviewing and trouble-shooting articulation and gangway systems for the Road and Rail industry.
• Reviewing drawings and schematics for troubleshooting both in manufacturing facility and in the field.
• Interfacing with designers and engineers on refurbishment projects.
• Providing customer service and support related to any technical inquiries.
• Using the computer to formulate/ transmit messages and reports.
• Traveling to customer sites to service, train, and promote our products.
• Write and distribute site reports from customer visits and refurbishments.
• Participating in the research and development of new products.
• Ability to assist and contribute to production floor when not traveling for After Sales and Service needs.
• Fulfilling other duties as determined by skill level and corporate need.

• Travel for this position is expected to be between 40-60%.

• Mechanical and electrical aptitude required.
• Fabrication skills (metal fabrication, welding, etc.)
• Proficient in using basic pneumatic, manual, and battery-operated hand tools.
• Ability to use voltmeter for trouble shooting
• Ability to handle multiple tasks and shift priorities.
• Ability to communicate professionally, with maturity and self confidence.
• Proficiency with Microsoft Office Suite and other manufacturing specific software.
• Familiar with company policies, procedures and instructions.