Field Service Representative

Field Service Representative (FSR) – C295

The Field Service Representative (FSR) provides on-site technical and operational support to customers operating the C295 aircraft , ensuring high fleet availability, airworthiness, and customer satisfaction throughout the aircraft lifecycle.

Location: Cairo, Egypt

Starting date: March

Contract Duration: 5 years, renewable each year

Key Responsibilities:

• Act as the primary technical interface between the customer and the manufacturer for all C295-related matters .
• Provide on-site support during aircraft operation, maintenance, inspections, troubleshooting, and defect resolution.
• Support Line and Base Maintenance activities, including fault diagnosis, corrective actions, and coordination of repairs.
• Assist with aircraft entry into service , delivery, acceptance, and induction activities.
• Monitor fleet performance, reliability, and technical issues; propose corrective and preventive actions.
• Support and coordinate spares, repairs, and AOG situations to minimize aircraft downtime.
• Interface with Engineering, Supply Chain, and Program teams to ensure timely technical solutions.
• Support modifications, Service Bulletins, and Airworthiness Directives implementation.
• Assist during ground and flight tests , functional checks, and certification-related activities.
• Provide technical advice and guidance to customer maintenance and operations teams.
• Ensure compliance with airworthiness, safety, and quality standards .
• Prepare and maintain technical reports, event summaries, and customer communications.

Required Profile:

• Strong background in aircraft systems , maintenance, and operational support.
• Proven experience with C295 aircraft or similar military transport platforms.
• Ability to work independently in operational environments, including deployed or overseas locations.
• Strong communication skills for interaction with customers, OEM engineering teams, and program stakeholders.
• High level of autonomy, adaptability, and problem-solving capability.

Typical Environment:

• Customer bases, MRO facilities, and operational theaters.
• Possible international travel and deployment in demanding operational conditions.