Field Service Tech Support - Asia

About Fike

Fike Corporation is a global leader in industrial safety solutions specializing in explosion protection, fire suppression, and pressure relief systems. Our technologies protect people, processes, and facilities across a wide range of industries worldwide.

Position:
Fike is seeking a Field Service Engineer based in Kuala Lumpur to support our distribution service partners across the Asia-Pacific region while also assisting our Middle East field service team on project-based site work when required. This role combines remote technical support with hands-on field service, requiring strong technical troubleshooting skills, customer interaction, and 50% international travel.

The successful candidate will serve as a key technical resource for our distribution network, helping ensure high-quality service delivery and supporting installation, commissioning, maintenance, and troubleshooting of Fike systems.

Key responsibilities:
Provide technical support and guidance to Fike distribution service partners across the region.

Assist distributors with troubleshooting, diagnostics, and system performance issues.

Support installation, commissioning, and servicing of Fike products and systems.

Deliver remote and on-site technical assistance as needed.

Travel to customer sites to perform field service work when required.

Provide field support for the Middle East service team on selected projects and service assignments.

Prepare service reports, technical documentation, and service recommendations.

Conduct technical training and knowledge transfer for distribution service partners.

Work closely with engineering, sales, and global service teams to resolve technical issues.

Maintain high levels of customer satisfaction through responsive and professional service.

Who you are

Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field.

Gained already hands-on experience in field service, technical support, or industrial equipment servicing.

Experience supporting distributors or channel partners is highly preferred.

Strong troubleshooting and diagnostic skills.

Ability to work independently and manage multiple service priorities.

Willingness to travel internationally as needed (Middle East and regional APAC travel).

Strong communication skills in English and Mandarin.

Experience with industrial safety systems, fire suppression systems, explosion protection, or similar equipment is a plus.

Experience commissioning or servicing engineered systems in industrial environments.

Familiarity with working in multinational service environments is beneficial.

What We Offer

Opportunity to work with a global leader in industrial safety solutions.

Exposure to international projects and cross-regional service teams.

Competitive compensation and travel opportunities.

Professional development and technical training.

Certification training will take place in Europe or US.