Field Service Technician

Field Service Technician

Part-Time Employee

Up to 29 hours/week

Rotating schedule including, weekends and some weekday evenings

$30/hr + mileage reimbursement

Opportunity to grow into full-time role

Description

We are seeking a skilled Field Service Technician to join our team. This role will require use of your mind and your hands to help us keep our fleet of recycling kiosks online. The ideal candidate will have a strong mechanical background with the ability to independently analyze, problem-solve, and take corrective action. They will have experience in field service and machine maintenance. In addition, the failure reporting and corrective actions you perform and document, will be used to improve the design and manufacturing processes for our kiosks and software systems.

You will work independently throughout the day in partnership with your manager and remote technicians, ensuring that our Cubes are up and running, our customers are taken care of and company goals are met. Field repairs will require the use of various hand tools and personal protective equipment such as gloves and eye protection, as well as adherence to any safety policies regarding repair work.

Each visit will require documentation of the observable behaviors, likely causes, and service activities performed. Initially, this will be a contract position where you will use your own vehicle, and be reimbursed for mileage at the federal rate. As we grow our fleet, we will be looking for full-time field service technicians, and our ideal candidate would be able to grow into one of these roles.

Location & Schedule

In the field at kiosks and depots, at office and remote as needed

• Variable schedule up to 8 hours/shift

Responsibilities

• Perform Cube (kiosk) repairs and preventative maintenance, independently troubleshooting Cubes onsite (field) and occasionally remotely
• Provide quality customer service through regular interaction and communication with co-workers, engineering, external customers and contractors, store owners, and managers/employees
• Communicate and thoroughly document issues and fixes via multiple platforms, such as ZenDesk
• Perform administrative tasks with attention to detail including work tasks, parts used, logging activities, miles driven, meal breaks, and time worked
• Convey recyclable materials from kiosks to depots

Requirements and qualifications

• 2+ years of related field experience
• 2+ years of electrical or mechanical equipment repair, troubleshooting and maintenance experience
• High School Diploma or GED
• Must be at least 21 years of age
• Must be authorized to work in the US
• Hands on experience with mechanical systems ie. fasteners, chains, sprockets etc.
• Ability to lift heavy equipment components, tighten/loosen nuts/bolts, etc.
• Basic electronics & wiring experience preferred
• Excellent problem-solving and diagnostic skills
• Safe working practices in field environments
• Continuous access to a motor vehicle, such as a service vehicle, truck or car, valid driver’s license & proof of insurance
• Excellent English communication
• Functional use of smartphone, laptop, and/or tablet
• Comfortable communicating via multiple channels: Slack, emails, texts
• Detail-oriented documentation skills and systematic approach to work
• Preferred: basic understanding of software processes, execution of commands in terminals

Physical Requirements

• Drive for extended periods
• Lift and carry 50 lbs. frequently throughout the workday
• Bend, kneel, push, pull and stand for hours at a time throughout the workday
• Work in indoor and outdoor environments with varying weather elements
• Work in small confined spaces for long amounts of time

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet ongoing needs of the organization.

Job Type: Part-time

Pay: $30.00 per hour

Work Location: In person