Field Service Technician

Job Title: Service Advisor & TechnicianJob

We are seeking a skilled and customer-focused Service Advisor & Technician to join our team. This dual-role position combines customer service responsibilities with hands-on technical expertise. The ideal candidate will act as the primary point of contact for customers while also performing diagnostics, repairs, and maintenance services.

Key ResponsibilitiesService Advisor Duties:

• Greet customers and assess their service needs in a professional manner
• Provide accurate estimates for repairs and maintenance
• Explain technical issues and recommended services clearly to customers
• Schedule service appointments and manage workflow
• Communicate repair progress and timelines
• Ensure high levels of customer satisfaction
• Handle customer concerns and resolve service-related issues

Technician Duties:

• Perform diagnostics, maintenance, and repairs on vehicles/equipment
• Inspect systems and identify mechanical or technical problems
• Conduct routine services such as oil changes, brake repairs, and part replacements
• Test vehicles/equipment after repairs to ensure proper functionality
• Maintain accurate service records and documentation
• Follow safety standards and company procedures
• Keep tools and work area clean and organized

Qualifications

• High school diploma or equivalent (technical certification preferred)
• Proven experience as a Service Advisor, Technician, or similar role
• Strong mechanical and diagnostic skills
• Excellent communication and customer service abilities
• Ability to multitask and work in a fast-paced environment
• Valid driver’s license (if applicable)
• Basic computer skills for service documentation

Job Type: Full-time

Pay: ₹12,000.00 - ₹24,179.94 per month

Work Location: In person