Job Title: Field Service Technician

The TGI Story

A second-generation family-owned business for over 61 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

TGI Office Automation seeks a bright, highly motivated, and enthusiastic Field Service Technician to join our growing team. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

www.tgioa.com

Primary Functions and Responsibilities:

• Manages territory, inventory, and customer relationships, along with maintaining a high level of customer satisfaction.
• Responsible for providing quality service calls on each piece of equipment serviced.
• Travel to client sites within an assigned geographic area to repair and maintain office equipment. (Copiers, printers, fax)
• Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal, and customer call assistance.
• Follows proper call handling procedures while maintaining the minimum call per day average.
• Maintains effective relationships with customers and fellow employees.
• Must follow the policies and procedures set forth by TGI Office Automation.

Qualifications:

• A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
• Copier/Mechanical: 2 years preferred
• Working knowledge of computer systems such as Microsoft, Apple and basic network connectivity, print drivers.
• Must possess electrical/mechanical aptitude.
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Driver's License / Vehicle (Required)

Job Type: Full-time

Pay: $45,000 - $60,000 per

Benefits: Dental Insurance, Health Insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday-Friday

Work Location: New York City/ Manhattan area