Field Service Technician

Job Description: A well-established engineering company located in North Branford, CT is seeking an experienced field service technician. This activity is in support of our existing customer base. Work will be based in-shop, North Branford or on-site at the customers facility’s located throughout North America (US/Canada). On the job, training will start with a 6 month in-shop hands-on apprenticeship program.

Job requirement:

• Hands-on Mechanical Skills with larger equipment
• Computer skills required (MS Office/Excel)
• Operational field experience with turbo-machinery equipment a plus
• Out of town service approx. 40-60% of the year
• relocation to the North Branford area of Connecticut, a must

Job Location: Artec Machine Systems, 26 Commerce Drive, North Branford, CT www.artec-machine.com

Objective: Supervise overhauling of customized gear systems including installation and commissioning. Includes ability to properly inspect and diagnose damaged gear rotors/bearings, install replacement gear rotors/bearings and test. We supply customized gearboxes and gear systems used in a multitude of applications. Ability to interact with customer a must. Position includes the ability to develop and optimize our existing customer base of installations with reporting.

Qualifications: Hands on experience with rotating equipment (gears, compressors, pumps generator and gas/steam Turbines) is a definitive plus. Ability to speak Spanish, is also very positive asset. Good basic verbal and written communication skills. Ability to work in a team-oriented, technical environment. Proficient in MS-word, excel, outlook computer systems. Traveling is required after the initial training period. Initial wages & benefits based on experience. Company will provide medical benefits. Paid two weeks’ vacation after one year. Includes a 401K type retirement account.

Core duties and responsibilities include the following:

• Install equipment, insuring all components and assemblies are properly integrated
• Application support to meet customer expectations
• Phone service and on site trouble shooting and repair
• Prepare service reports to document activities
• Maintain equipment and work area in a clean and orderly condition
• Follow prescribed and standard safety regulations
• Identify and coordinate parts required for repair with customer and service department
• Suggest / recommend spare parts / corrective actions, providing written service call reports to service department / customers
• Keep accurate records of all hours logged, inventory parts used, and services performed
• Work in shop to assist production/repairs/overhauls when not traveling to client sites
• Travel to North American customer sites, complete drug, alcohol and safety testing per individual client requirements
• Must have a valid driver's license and a clean MVR
• Perform other and related duties as assigned, directed or within the scope of overall responsibilities

Competencies: Excellent verbal and written communication skills

• Excellent customer service skills
• Self-motivated with maturity to self-manage and work independently
• Strong decision making skills
• Ability to effectively respond to emergency situations
• Strong organization skills with an attention to detail
• Ability to understand technical context
• Collects and researches data
• Identifies and resolves problems
• Demonstrates persistence and overcomes obstacles
• Demonstrates accuracy and thoroughness
• Gathers and analyzes information skillfully
• Develops alternative solutions

Additional Qualifications: Prior experience with mechanical systems, industrial machines, and /or robotics Hands-on experience troubleshooting and repairing mechanical and electrical devices*

• Advanced mechanical skills
• Ability to read and interpret drawings, diagrams, schematics and machine specifications
• Ability to creatively and independently troubleshoot and solve technical problems
• Excellent customer service skills, self-motivated, able to work independently and respond to emergency situations, well organized
• Ability to effectively respond to emergency situations
• Proficiency with PC, Microsoft Word, Excel
• Good health and physical ability is necessary
• Availability for substantial travel within North America

Education and/or Experience: Engineering or Technical degree or certification in mechanical or marine engineering work, or similar field At least five (5) years related experience and/or training; or equivalent combination of education and industry experience.Language Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.***

Mathematical Skills:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge of the metric system.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel:

This position is located in North Branford, CT. This position requires 40% - 60% travel. Travel includes outside the local area and overnight.

If you meet the qualifications and feel this position is a good match to your skills and interests please send your resume.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan

Education:

• High school or equivalent (Required)

Experience:

• Mechanical knowledge: 5 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in North Branford, CT 06471