Field Service Technician

Position Overview

This hybrid role combines field service, installations, and customer support. You’ll be the face of Intrex on-site—installing and maintaining our systems, building strong relationships with community staff—and also a key part of our support team when remote, assisting customers via tickets, phone, and chat.

This is an ideal opportunity for someone early in their career who enjoys working with technology, solving problems, and interacting with people.

What You’ll Do
On-Site Support & Installations

• Install and configure Rythmos hardware including sensors, gateways, and related equipment
• Mount devices, perform light cabling, and document installation details
• Test systems, troubleshoot basic connectivity issues, and ensure proper operation
• Provide friendly, professional support to community staff and residents
• Conduct routine service visits and “friendly check-ins” with customers
• Assist with inventory management, equipment prep, and logistics

Customer Support (Remote & In-Office)

• Respond to customer support tickets via phone, email, chat, and text
• Troubleshoot hardware, software, and network-related issues
• Document all interactions in helpdesk systems with accuracy and detail
• Escalate complex technical issues to engineering or senior team members
• Maintain and update internal and customer-facing knowledge bases
• Monitor customer environments and proactively address issues

What We’re Looking For

• Strong customer service mindset—friendly, professional, and patient
• Solid technical aptitude with ability to learn new systems quickly
• Experience in customer support, IT help desk, or technical service roles preferred
• Basic understanding of hardware, networking (Wi-Fi, PoE, DHCP), or IoT systems is a plus
• Excellent communication skills (verbal and written)
• Highly organized, detail-oriented, and solution-focused
• Ability to multitask and manage time effectively between field and support work
• Comfortable working independently and as part of a team
• Willingness to travel locally/regionally for installations and service visits

Physical & Work Requirements

• Ability to walk large communities, stand for extended periods, and lift up to ~40 lbs
• Comfortable using ladders and working in various indoor environments
• Valid driver’s license and reliable transportation

Why This Role is Unique

• Hybrid Work: Mix of field work and remote support—no two days are the same
• Customer Impact: Directly improve safety and care for senior residents
• Growth Opportunity: Build skills across IT, IoT, and customer success
• Fast-Growing Company: Be part of Intrex's expansion in a key market

Pay: $31.25 - $40.87 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: Remote