Field Service Technician, Aftermarket Services

Job Title: Field Service Technician – Aftermarket & Customer Care (Industrial Bakery Equipment)
Location: Travel-based (Domestic and International) 90% travel including extended assignments at times.
Reports To: Service Manager, Customer Care Group
Job Type: Full-time

About Reading Bakery Systems
Reading Bakery Systems (RBS) is a global leader in the design and manufacture of industrial bakery equipment. We provide innovative systems and dependable service to customers worldwide.

We are seeking a Field Service Technician to join our Aftermarket and Customer Care team. In this role, you will provide on-site troubleshooting, repair, and preventive maintenance for bakery production equipment. You will play an important role in helping customers keep their systems running efficiently, safely, and reliably.

Responsibilities

• Troubleshoot, diagnose, and repair industrial bakery equipment including ovens, dryers, cookers, and conveyors
• Perform preventive maintenance and service inspections to ensure equipment reliability and uptime
• Work with PLC-based electrical control systems, control panels, sensors, and automation interfaces during diagnostics and repairs
• Identify and correct mechanical, electrical, pneumatic, and combustion system issues
• Calibrate and tune control and combustion systems for performance and safety compliance
• Provide remote technical support to customers as needed
• Recommend and install spare parts, components, and service kits
• Complete detailed service reports and maintenance documentation using Microsoft Office and company software
• Collaborate with Parts, Engineering, and Customer Care teams to coordinate service delivery
• Follow company and site-specific safety procedures, including Lockout/Tagout

Qualifications

• Associate’s degree in a technical field or equivalent hands-on experience
• 3 or more years of experience troubleshooting and repairing industrial or manufacturing equipment
• Strong understanding of mechanical, electrical, pneumatic, and combustion systems
• Familiarity with PLC-based control systems, VFDs, relay logic, and operator interfaces
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings
• Welding and fabrication skills (TIG, MIG, or stick) preferred
• Excellent troubleshooting, communication, and customer service skills
• Ability and willingness to travel extensively, both domestically and internationally

Preferred Qualifications

• Experience servicing Reading Bakery Systems equipment or similar industrial food production systems
• Experience with combustion system tuning and calibration
• Forklift operator certification or ability to obtain one

Work Environment

• Frequent domestic and international travel; some assignments may extend over several weeks
• Work in active industrial bakery environments with exposure to heat, noise, and vibration
• Ability to lift up to 80 pounds and perform physical work such as standing, climbing, and kneeling

Why Work for Reading Bakery Systems
At Reading Bakery Systems, you will be part of a skilled and customer-focused team. You will gain hands-on experience with advanced industrial bakery systems, develop your technical expertise in mechanical and electrical systems, and work in a collaborative environment that values quality, safety, and service excellence.

If you are a motivated field service professional who enjoys solving technical challenges, working with customers, and traveling, we encourage you to apply today.

Apply today to join our global team and make an impact in the baking industry.