Field Service Technician I

Responsibilities

• Responsible for various install, troubleshooting, and repair of IGT gaming machines.
• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Support various projects including new casino openings and expansions.
• Successfully delegate to peer staff on various system projects.
• Knowledge share with internal and external customers on new products.
• Maintain accurate inventory of parts issued.
• Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
• Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Reading and translating wiring diagrams.
• Resolve technical problems and perform program upgrades, and download set up.
• Testing programs with various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test various devices.
• Test pay table, reel strip and bonus awards.
• Install, repair and maintain data lines, fiber optics, and telephone lines.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.
• In-depth user-level knowledge of SAP preferred.

Qualifications

• Education Required

  • High School Diploma or equivalent required.
  • Technical or I.T. related training or education is a plus.

  
  Experience Required

  • 4+ years of electronics, repair, field, or related industry experience.

  
  Skills Required

  • Must be computer literate and have documented technical experience.
  • Knowledge and understanding of AC/DC fundamentals.
  • Knowledge of tools and experience using the tools is required.
  • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
  • Must be able to lift 50 pounds and able to stand a full shift.
  • Ability to follow policies, procedures, and safety guidelines.
  • Must be able to adapt to various jurisdictions and interface with compliance officers.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership