Field Service Technician ( IT/VoIP)

PLEASE NOTE, THIS POSITION IS AN IN-OFFICE POSITION IN MANHATTAN

We are a Managed Service Provider (MSP) specializing in IT, Telecom, Cabling, and Audio Visual services, operating from our offices in NYC and South Florida. Our primary focus is to deliver comprehensive technology solutions to small and mid-sized businesses. We take great pride in fostering exceptional growth opportunities and hands-on training for our dedicated team.

Our approach to talent development is unparalleled, as we actively nurture our technicians' potential to ascend to management or assistant management roles usually within 18 months from joining our team. We firmly believe in the growth of our employees and have high expectations that they will reach high levels of success within our organization.

Job Description –Field Technician:

As a Field Technician, your main responsibilities will encompass deploying and supporting desktop operating systems (Windows and OSX), software, printers, VoIP telephone systems, and mobile apps. You will engage directly with clients primarily in-person but also by phone and email, making effective time management skills essential.

Furthermore, you will have the opportunity to perform and aid in cabling duties at various locations, requiring your technical expertise on-site. To thrive in this role, we expect you to possess an educational background in IT and/or hold relevant certifications. Join our team and contribute your skills to providing top-notch IT support.

Employees will be given unlimited metro cards for travel to and from customers as well as $50/month reimbursement for mobile phone plan.

Interviews:

All interviews will be conducted over zoom. Please have professional references available.

Hours:

Full time with minimal (usually no) overtime required. All candidates are required to work from the office 5 days a week.

Monday - Thursday 9am-6pm, Friday 9am - 5pm

Compensation:

Varies by skill level- Please see job post for salaries

401K with 4% Match after 1 Year

Responsibilities:

Delivering telecom and desktop support to clients through phone, email, and in-person interactions.

Expertly resolving hardware and software issues in both Apple and Windows environments.

Providing mobile device support for seamless functionality.

Conducting basic end-user training to empower clients in utilizing their systems effectively.

Assisting with light CAT6 cabling and terminations as needed.

Required Experience:

Windows Desktop expertise

OSX Desktop proficiency

Proficiency in Microsoft Office, including Outlook

Basic networking knowledge

Ability to troubleshoot basic hardware issues

Useful Experience (but not required):

Windows Server administration

OS X Server management

Familiarity with Active Directory

Job Type: Full-time

Pay: $42,500.00 - $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person