Field Services Repair Area Manager

• Ensure operational consistency of Best Buy’s repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
• Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
• Create and maintain an exceptional team culture centered around engagement and belonging
• Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
• Manage workload and capacity planning, including schedule creation, PTO approval and route management
• Response to escalations and provide resolutions to preserve the customer experience

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
• Ability to travel overnight approximately 25% of the year
• Current, valid driver's license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

• Consumer electronics delivery, repair or installation experience
• Experience in delivery, transportation, distribution or logistics
• Experience with warehouse management systems
• Experience managing a remote workforce
• Associate degree or higher in business, logistics or related fields

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Position Type: Full time