Field Services Specialist - Pennsylvania

Field Services Specialist

About NRT

At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.
We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.
NRT believes in the value of connection and community. We believe that our diversity in skills and background make us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together.
Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.
Responsibilities of this individual entail hardware/software technical support, installation, troubleshooting, and training of the NRT solution for customers. The employee will be responsible for developing and maintaining customer relationships in their region and must be able to work independently. This position will report directly to the Implementation Specialists Manager in Toronto, Canada.

Key Responsibilities

• Evaluate customer systems and procedures to best assist with the installation of equipment.
• Provide support on NRT equipment and services via phone, email, or in person.
• Interact with all levels of management and departments both internal and external.
• Conduct on-site and remote training of both technical and sales aspects of the products and services.
• Represent NRT’s image and brand professionally at all times with customers and partners.
• Extensive travel – up to 75%.

Qualifications and Skills

• Associate’s degree or equivalent from a two-year college or technical school and/or comparable work experience.
• At least 2 years of experience in PC hardware, software, and network troubleshooting.
• Proficient with Windows OS platforms (PC and Server) and Microsoft Office tools (Word, Excel, PowerPoint, Outlook).
• Excellent customer service skills and a professional demeanor at all times.
• Above average written and verbal communication and time management skills.
• Ability to work independently and communicate effectively with all levels of professional staff.
• Prior experience with casinos or the development of products for the gaming industry is an asset.
• Applicants with A+ and other accredited certifications are highly considered.

Additional Requirements

• The incumbent may have to be licensed by Gaming Regulatory Commissions - criminal and financial background checks will be completed by the Company, with your consent.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation.