Field Services Technician

Join our dynamic team as a Field Services Technician, where you'll play a crucial role in supporting ANPCs cutting-edge Transponder Landing System (TLS). In this exciting position, you'll engage with airport information and collaborate with customers to ensure seamless equipment positioning and installation. You'll execute Factory Acceptance Tests, oversee on-site configurations, and provide remote support to ensure optimal system performance.

Your expertise will be vital in training airport personnel and pilots, assisting with regulatory approvals, and collaborating with cross-functional teams to resolve customer issues. With opportunities for data analysis and hands-on involvement in production builds, this role offers a unique chance to contribute to innovative aviation solutions. If you're passionate about aviation technology and customer service, we want to hear from you!

This full-time position is based in Hood River, Oregon, and requires extensive travel (24-40% of workdays) for periods of 2-6 weeks, with a travel stipend included.

Process airport information from online sources and sales representatives, utilizing Google Earth for equipment positioning proposals.

Execute Factory Acceptance Tests (FAT), oversee system installation and configuration on-site, and conduct Site Acceptance Tests (SAT) and flight checks.

Monitor installed system status and provide remote support to customer staff.

Assist customers with application/setup for transmit approval and frequency licenses.

Support flight calibration of a TLS and train airport personnel and pilots on system usage.

Collaborate with product management, engineering, and manufacturing teams to resolve customer issues.

Participate in customer service calls and emails, and train ANPC technicians, engineers, and external customers on product setup and maintenance.

Perform data analysis and generate system usage reports, tracking reliability and maintainability metrics.

Manage the configuration and operation of the company test site in Dallesport, WA.

Document customer feedback, conduct process evaluations, and manage Return Merchandise Authorizations (RMA).

Assist with production builds and testing, updating relevant documentation.

Resolve customer problem reports and complete service resolution documentation.

Bachelors degree required.

3-5 years of experience in manufacturing, logistics or field services operations.

Ability to travel 25-40% of the time.

Ability to train customers in product operation and maintenance.

Understanding of airport safety protocols, clearances, and flight terminology.

Strong problem-solving skills and analytical thinking abilities.

Proficiency in utilizing the Portable ILS Receiver for training and operational purposes.

Proficiency in using a GPS handheld device, such as a Garmin, or a GPS mobile application with waypoint and distance measuring capabilities.

Familiarity with general test equipment, including oscilloscopes, power meters, digital voltmeters (DVM), and other related instruments.

Advanced ability to read and understand assembly drawings.

Ability to write clear routine reports and correspondence.

Experience in network troubleshooting.

Ability to coach and mentor others.

Work flexible hours, including nights and weekends, to meet contract commitments and service calls.

Ability to obtain and maintain a US Passport for potential international travel.

Fluency with MS Office products.

Strong verbal and written communication skills.

Experience with navigational aids and instrument landing systems is highly desired.

Background in radar is highly desired, but not a requirement.

Drone flying (Part 107 certified or capable of certifying) is highly desired.

Experience of working on civil airports and/or military airbases would be advantageous for this role.

Knowledge of the theodolite, tripod prism pole, and prism.

Proficiency in utilizing the Portable ILS Receiver for training and operational purposes.

Experience in fiber splicing and fiber optic termination.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; talk and hear at normal room levels; using hands to finger, grasp, and feel; repetitive motion; close visual acuity to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading; lift, push, carry, or pull up to 20 pounds. While traveling, work will be conducted outdoors, which may involve exposure to varying weather conditions including rain, snow, heat and cold. The role may require physical activity including lifting equipment, climbing ladders and navigating uneven terrain.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in both office and field settings. The noise level in the office work environment is usually quiet to moderate, with exposure to typical office equipment such as computers, printers, and telephones. In contrast, the fieldwork environment at customer sites may vary significantly, with exposure to high-traffic areas and the need to adhere to strict safety protocols. Employees will collaborate with diverse teams, including engineers and airport personnel, in various cultural settings, enhancing adaptability and communication skills. The role requires flexibility to work in different environments, often under varying conditions, while maintaining a focus on safety and efficiency.

In addition to base pay, our competitive total rewards package consists of:

401(k) plan with match with immediate vesting.

Comprehensive suite of insurance benefits for employees (and their families) to include a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP), Legal/Identity support plans, pet insurance.

Access to Flexible Spending Accounts (Medical and Dependent Care)

Generous paid time off including 4 weeks of vacation per year, paid sick leave, 11 paid company holidays, including a winter company shutdown.