Field Specialist - Houston

• Directly supports the day-to day performance of equipment maintenance and service levels to customers
• Fully understands the medical devices and can troubleshoot, resolve, and repair issues
• Frequently travels to customer sites, presenting, professionally and interacting daily with hospital staff regarding devices, managing technical device issues., and customer concerns
• Maintain professional presentation and adhere to all internal and external site safety policies, procedures, and regulatory requirements
• Performs accurate documentation utilizing internal device/system logs and understands device/system settings improvement initiatives in accordance with GDP and regulatory expectations
• Performs monthly maintenance, calibration, and sensor changes as necessary, adhering to all manufacturer guidelines
• Maintains all regulatory and required company documentation for device maintenance, deliveries, and shipments
• Coordinates packing and shipment of devices that require off-site maintenance
• Coordinates ordering of new and replacement devices as necessary to minimize customer down-time for device maintenance
• Maintains sufficient inventory to meet customer needs and maintains sufficient parts inventory for device repair
• Delivers orders of Noxivent cylinders to customers
• Coordinate equipment deployments for evaluations, demonstrations, and onboarding, providing strategic operational guidance to sales and clinical partners, ensuring inventory and equipment is delivered, unpackaged, and set-up on time at customer sites
• Receives incoming calls during off-shift hours from customers (i.e. on-call) which may require on-site visit to customer to resolve issues immediately
• Plan and execute software updates, system enhancements, and field‑based quality activities in alignment with regulatory and internal standards
• Review device performance and utilization data in conjunction with account teams to identify trends, recommend improvements, and support continuous operational improvement
• Collect monthly usage data from devices deployed at customer sites
• Other duties as assigned

• High School Diploma or GED required; technical degree preferred
• Good driving record required
• Minimum of one-year equipment repair experience; biomedical equipment repair experience preferred
• Minimum of one-year experience in customer-facing and/or customer service role preferred
• Basic computer skills required
• Strong communication skills, including written communication
• Able to lift 50-70 pounds as needed
• Able to bend, stoop, squat, and lift numerous times daily
• Able to travel 75% +/- of time (limited overnight travel)

Competencies

• Comfortable in a fast-paced environment handling multiple tasks and projects
• Able to organize and manage large amounts of files, tasks, schedules, and information.
• Energetic and eager to tackle new projects and ideas.
• Must be a team player
• Comfortable interacting with individuals at all levels of the organization and across multiple sites.
• Demonstrated ability to exercise independent judgment, prioritize complex tasks, and manage operational demands across a multi‑site territory.
• Strong communication and interpersonal skills with the ability to influence and collaborate across internal and external stakeholders.
• Proficiency with Microsoft Office Suite and comfort working with digital tools, data, and reporting systems.

Physical Demands and Work Environment

• Able to travel 75% +/- of time (limited overnight and out of region travel)
• Ability to meet credentialing requirements, work in clinical or manufacturing environments, stand or walk for extended periods, and lift/move moderate loads (50–70 pounds).
• Weekend work may be required based on operational needs.
• Able to bend, stoop, squat, and lift numerous times daily