Field Success Engineer

Location: Surat Office
Salary: ₹26,000/- per month
Experience: Minimum 2 Years
Employment type: Full Time
Probation period: 3 months

About digiQC

Quality failures on construction sites cost time, money, and reputation — yet most sites still manage quality through paper registers and Excel sheets. digiQC is changing that. We are a construction technology company building India's most practical quality management software — purpose-built for how site teams actually work. From inspection checklists to NC tracking to quality test reports, digiQC brings everything into one place, in real time.

About the Role

If you have spent time on construction sites managing quality — doing inspections, raising NCs, maintaining checklists, and ensuring work meets IS code standards — this role is built for you.

As a Field Success Engineer, you will be the bridge between the construction site and our software. You will use your on-ground experience to help clients implement digiQC into their real workflow — from inspection checklists to NC management to quality test reports.

Your site experience is not just a qualification here — it is your biggest strength.

What You Will Do

1. Understand Client Quality Processes & Implement digiQC

• Understand how the client currently manages quality on site — their inspection formats, checklist structure, NC process, site workflow, and how quality information flows across departments.
• Map their existing process onto digiQC and guide them step by step until they are using it regularly as part of their daily site routine.

2. Be the Point of Contact for Clients on Site & Office

• Stay in regular touch with site engineers, QA/QC managers, and project heads to check how things are going and ensure they are getting full value from digiQC.

3. Visit Client Sites Whenever Required

• Travel to construction sites to stay in touch with site teams, support smooth rollout of digiQC at ground level, and stay up to date with current construction technologies and site practices.

4. Collect Feedback & Communicate it to the Product Team

• Capture feedback from site engineers and quality managers and pass it to the product team in a structured way — explaining the site problem clearly, why it matters on ground, and what improvement will make their work easier.

5. Client Usage Monitoring & Review

• Regularly check how actively each client is using digiQC — which modules and workflows they are using regularly and which ones are being skipped or left unused.
• Proactively reach out to clients who are not using digiQC to its full potential, understand the reason, and work with them through hands-on guidance, live demonstrations, or refresher walkthroughs to get them back on track.

6. Understand & Document Client Exit

• If a client stops using digiQC, investigate the root cause — was it a process mismatch, a training gap, or a product limitation? Document the reason clearly and share the findings with the team to prevent it from happening again.

Who Should Apply

• Graduate in Civil Engineering (B.E. / B.Tech or Diploma with strong site experience)
• Minimum 2 years of hands-on experience in construction quality control, site supervision, or QA/QC
• Familiar with site quality processes — inspections, checklists, NCs, snag lists, IS codes, and quality test reports
• Someone who understands the ground reality of construction quality and wants to make it better using technology
• Comfortable with both site visits and office-based client interactions

Skills We Are Looking For

• Strong communication in Hindi and English — with site teams, engineers, and project managers
• Ability to explain technical concepts in simple, practical terms that site teams can understand
• Comfortable using technology — quick to learn new software tools and confident in teaching others
• Convincing and patient — able to build trust with clients over time
• Organised, proactive, and a good listener
• Practical problem-solving mindset — able to connect site issues with software solutions
• Willingness to travel to client sites as needed

Why Join Us

• You stay connected to construction and site quality — the field you trained in
• You work directly with leadership and have real impact on product and client decisions
• You become one of the early people helping transform how quality is managed on Indian construction sites
• Strong growth path as digiQC scales across more projects and clients

Job Types: Full-time, Permanent

Pay: ₹27,000.00 per month

Work Location: In person