Field Support Engineer

Modaxo is a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 29 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.

“Modaxo’s expertise, global bench strength, and singular focus on People Transportation make it a great home for technology companies that share our vision to efficiently move the world’s people” – Bill Delaney, CEO, Modaxo

Purpose of the Role

The Field Support Engineer Role is part of Customer Support Team to provide technical support for a Transportation Software Product that is in use by Large Government Organization at UAE.

To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along with testing and deployment of software changes and new releases.

Key Duties and Responsibilities

This role reports to the Team Lead, Customer Support – Trapeze Group Middle East for providing technical support for Transportation Application and Hardware Products.

The role is also responsible to provide extendable support for implementing Projects driven by Professional Services Manager. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA and Project Timelines.

Key Duties and Responsibilities

This role reports to the Team Lead, Customer Support – Trapeze Group Middle East for providing technical support for Transportation Application and Hardware Products.

The role is also responsible to provide extendable support for implementing Projects driven by Professional Services Manager. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA and Project Timelines.

Key Role Responsibilities

• Analyze and repair problems with malfunctioning Electronics circuitry, ineffective electronic pieces, and inoperative parts.
• Execution of Proof of Concept (POC) Projects at customer site.
• Maintain all equipment and components by performing scheduled repair or maintenance tasks.
• Ensuring calibration or proper functioning of equipment and scheduling replacement when needed.
• Proactively monitor and maintain customer systems to help meet contracted SLAs
• Understand customer expectations and address their requirements at the desirable customer satisfaction level
• Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time
• Communicate with all customers and other Trapeze staff in an open, clear and respectful manner.

Education and Experience

• Diploma or Degree in Electronics and Communication engineering.
• Minimum of 2 to 3 Years experience in Electronics devices installation, IT Systems installation, trouble shooting and technical demonstrations.
• Strong knowledge on Electronics circuitry and Functional skills
• Candidates must hold a valid UAE driving license.