Field support engineer

Title: Fleet Support Engineer

Duration: 7 months (with possible extension)

Location: Foster City, CA

Pay Range: $50-$65/hr on w2 only no C2C

Onsite in Foster City, CA | 5 days in office
Minimal domestic travel will be required

The Fleet Support Engineer on the Vehicle Development team serves as the highest level (Tier 3) of field technical support, focused on systemic reliability of fleet vehicles. You will be a subject matter expert in Compute systems, supporting our Tier 2 (Regional) Fleet Support Engineers on their most complex escalations. Through fleet-wide analysis of diagnostics and metrics, you will identify reliability gaps, drive down mean repair and escalation times through improved tooling/documentation, and feed critical design changes back to Hardware Engineering.

Responsibilities:

• Serve as the primary point of contact for Tier 2 escalations on Compute system issues including GPU, PSU, SSD, networking.
• Conduct comprehensive log review to identify hardware, software, tooling, and process failures on fleet vehicles
• Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots
• Lead deep-dive investigations into novel failure modes using root cause analysis methodologies like 7-Step or 8D (8 Disciplines) problem solving techniques
• Develop short term mitigations and long term correction actions to improve vehicle safety and update, and prevent recurring issues
• Perform hardware bring-up and validation procedures for new vehicle components.
• Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures.
• Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design

Qualifications:

• BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or related fields with a minimum of 2+ years of relevant industry experience
• Experience and skill in determining the root cause of complex issues involving HW, FW, and SW
• Deep understanding of computer architecture, GPUs, PCIe devices, SSDs, network cards
• Experience with the Linux platform - debugging failures using command line tools, parsing kernel and system logs
• Experience with diagnostic tools (multimeters, oscilloscopes/picoscope, CANalyzer, thermal cameras)
• Knowledge of automotive protocols such as CAN and automotive ethernet

Bonus Qualifications:

• Knowledge of computer networking (TCP/IP, UDP, SSH, firewall and security basics)
• Experience with diagnosing complex issues with sensor systems (LiDAR, camera, radar)
• Experience with harness debugging and repair
• Proficient in Python and git/version management tools

Job Type: Contract

Pay: $50.00 - $65.00 per hour

Application Question(s):

• Do you have experience in Automotive industry?

Education:

• Bachelor's (Preferred)

Location:

• Foster City, CA 94404 (Required)

Ability to Relocate:

• Foster City, CA 94404: Relocate before starting work (Required)

Work Location: In person