Field Support Liaison

Company Overview
Asembia has been a dedicated partner to the specialty pharmaceutical industry for over a decade, working closely with pharmacies, manufacturers, prescribers, payers, and other stakeholders to develop innovative solutions. Through collaborative programs and advanced technology platforms, Asembia is committed to enhancing patient care and optimizing outcomes within the high-touch specialty pharmacy segment.

Primary Function:

Responsible for properly executing program business rules, while addressing concerns received from the field (physicians, sales force, pharmacies, etc.), and proactively reviewing queues and backlog.

Job Scope and Major Responsibilities:

• Work with internal team members to address program concerns with manufacturer and/or manufacturer partners
• Acquire a thorough understanding of the program business rules
• Build a lasting relationship with manufacturer sales team by properly communicating and addressing any questions in a timely manner
• Actively engage employees, clients, physicians, and pharmacies to proactively solve problems and ensure proper follow up
• Provide updates to internal team members regarding referral status, as needed
• Appropriately document all interactions within Asembia’s workflow system
• Notify the Account Team of any suggested changes to address any system issues or enhancements
• Communicate with internal contacts, manufacturers, insurance companies, pharmacies and patients to achieve program goals
• Attend manufacturer meetings to support ongoing program development, as required
• Escalate issues to appropriate management for resolution
• Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.
• Regular attendance and schedule adherence is critical.
• Adhering to company policies and procedures.
• Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
• Working outside of core business hours may be required.
• Some travel may be required.
• Other duties as assigned.
• Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended (“HIPAA”).

Performance Criteria:

Success is defined by accurate and timely responses to inquiries from the manufacturer sales force, high levels of customer service, and program utilization by the sales force.

ALL LOCATIONS:

• The ideal candidate has 3-5 years pharmacy experience, and great customer service skills
• Previous work experience in a call center environment or customer service role preferred
• General knowledge of pharmacy laws, practices, and procedures
• Knowledge of common medical terms/abbreviations and pharmacy calculations
• Understanding of insurance and third-party billing systems
• Individual must possess exemplary communication, organization and time management skills
• Proficient in MS Word, Excel, and Outlook
• Skill to prioritize and work in a fast-paced environment
• Capability of working independently and as a member of a team
• Ability to preserve confidentiality of protected health information (PHI)
• Possess and maintain professional demeanor and courteous attitude
• Reliable and consistent attendance and schedule adherence is required.

Pay: From $18.00 per hour

Application Question(s):

• Do you have a Call Center experience? If yes, how many years?
• Do you have a Pharmacy Technician License? Please list.
• Are you willing to register in other states as well?
• How many years of Pharmacy Tech experience do you have?
• This role requires you to be on camera for the duration of the shift. Are you comfortable with this arrangement?
• What is your email address?
• What are your rate expectations?

Work Location: Remote