Field Tech Support & Client Success Specialist

Tech Support Representative

Company: AZ PayTech Location: Prescott / Greater Northern AZ Area Job Type: Full-Time or Part-Time

About AZ PayTech

AZ PayTech is Arizona's local restaurant and small business technology partner. We don't disappear after the sale — we're built around what happens next. Our clients get guaranteed onsite support, quarterly assessments, proactive system management, and a real local team that picks up the phone.

We're growing, and we need a Tech Support Representative who shares our belief that great service is the entire product. If you've ever been frustrated watching a national company leave a business owner in a bind, this is your chance to be the person who actually shows up.

The Role

As a Tech Support Representative, you're the technical backbone of our client experience. You'll install, configure, troubleshoot, and service a variety of POS systems across Arizona — both remotely and in person. You'll be in restaurants and storefronts. You'll run cable when needed. You'll walk a manager through a printer issue during a Friday rush. And you'll be the reason our clients stay with us for years.

What You'll Do

• Onsite Installations: Install POS hardware and software at new client sites — terminals, kitchen display systems, printers, cash drawers, handhelds, and networking equipment
• Tech Support: Diagnose and resolve POS issues remotely via phone, text, and remote-access tools — and dispatch yourself onsite when remote isn't enough
• Quarterly Onsite Assessments: Visit client sites to review system health, hardware condition, staff usage, and recommend improvements
• Menu & System Programming: Update menus, modifiers, pricing, happy hour specials, and recipe costing on behalf of clients — proactively and on request
• Network Support: Configure and troubleshoot routers, switches, access points, and wired/wireless networks that keep POS systems online
• Documentation: Log every ticket, visit, and resolution in our client portal so nothing falls through the cracks
• On-Call Coverage: Provide after-hours emergency support on a rotating schedule — because our clients don't run on a 9-to-5 schedule
• Staff Training: Train managers and employees on system features, best practices, and day-to-day operation

What We're Looking For

• 2+ years of hands-on experience with POS systems — installing, configuring, supporting, or a combination
• Comfortable working across multiple POS platforms; you don't need to know every system on day one, but you need to be the kind of person who picks up new technology fast and becomes fluent
• Solid networking fundamentals — you can run cable, terminate ethernet, set up routers and access points, troubleshoot connectivity issues, and read a basic floor plan
• You can explain a technical issue to a non-technical business owner without making them feel stupid
• You show up. You follow through. You don't leave a job half-done
• You stay calm under pressure — things break during dinner rush, and you prioritize and solve
• Valid Arizona driver's license, reliable vehicle, clean driving record (mileage reimbursed)
• Available for occasional evening, weekend, and on-call coverage

Bonus Points For

• Bilingual (English / Spanish)
• Prior experience working in a restaurant or retail environment
• Familiarity with payment processing, EMV, and PCI compliance basics
• Experience with remote monitoring and management tools
• Low-voltage cabling certification or experience
• CompTIA A+, Network+, or similar IT certifications

What We Offer

• Competitive base pay commensurate with experience
• Performance bonuses tied to install completion, ticket resolution, and client satisfaction
• Mileage reimbursement and company-provided tools and equipment
• Paid training and certifications on the platforms we support
• Career path into Lead Tech, Operations Manager, or Account Management roles
• A team that genuinely backs you up — not a call center that drops calls on you
• The chance to help build something Arizona business owners actually love

How to Apply

Apply directly through Indeed with your resume and a short note about why this role appeals to you. Tell us about a time you solved a real technical problem under pressure — bonus points if a business was depending on you.

AZ PayTech is an equal opportunity employer.

Job Type: Full-time

Pay: $22.00 per hour

Work Location: On the road