Field Technician

We are looking for a skilled End User Support Field Technician to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations.

Key Responsibilities:

· Provide on-site and remote support for desktops, laptops, printers, and peripherals.

· Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).

· Install, configure, and upgrade end-user hardware and software as per IT policies.

· Manage user accounts, access rights, and group policies in Active Directory.

· Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.

· Coordinate with vendors for hardware repairs or replacements.

· Log incidents and service requests accurately in the ITSM tool and follow through to resolution.

· Assist with onboarding/offboarding activities (device setup, profile configurations).

· Participate in IT asset inventory, audits, and compliance reporting.

· Maintain documentation, FAQs, and user guides for common issues.

Required Skills and Experience:

· 1-5 years of experience in IT end-user support or desktop support.

· Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking.

· Experience with Active Directory, Outlook/Exchange, and remote support tools.

· Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine).

· Understanding of IT security, endpoint protection, and patching.

Preferred Qualifications:

· Bachelor’s Degree in Information Technology or a related field.

· Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus.

· Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).

Soft Skills:

· Strong communication and interpersonal skills.

· Ability to troubleshoot logically and document clearly.

· Customer-focused attitude with a sense of urgency.

· Willingness to travel or support remote locations if needed.

Location UAE DUBAI