Field Technician - II

We are seeking a motivated and professional Field Technician to join our growing team. This role is ideal for someone who enjoys hands-on IT work, thrives in client-facing environments, and wants to grow within a fast-paced Managed Service Provider (MSP).

You will be responsible for delivering on-site technical support, implementing IT solutions, and supporting a wide range of technologies including servers, Microsoft 365, and network infrastructure. Our team partners closely with small to mid-sized businesses to provide proactive IT support, consulting, and managed services .

Key Responsibilities

Client-Facing Support

• Provide professional, face-to-face IT support at client locations
• Build strong relationships with clients and act as a trusted IT advisor
• Communicate technical concepts clearly to non-technical users

Server & Infrastructure Management

• Install, configure, and support Windows Server environments
• Manage Active Directory, Group Policy, and user administration
• Perform server upgrades, patching, and maintenance
• Assist with virtualization environments (Hyper-V / VMware preferred)

Microsoft 365 & Cloud Services

• Deploy and manage Microsoft 365 environments (Exchange, SharePoint, OneDrive)
• Perform Microsoft 365 migrations (email, file shares, tenant-to-tenant)
• Troubleshoot authentication, licensing, and security issues

Network & Security

• Support firewalls, switches, and wireless environments
• Troubleshoot connectivity, VPN, and network performance issues
• Assist with security tools, endpoint protection, and best practices

Project & Implementation Work

• Participate in client onboarding and IT transitions
• Assist with hardware deployments (servers, workstations, networking gear)
• Execute IT projects including migrations, upgrades, and infrastructure builds

Documentation & Process

• Maintain accurate documentation of client environments
• Follow internal processes and ticketing systems
• Contribute to continuous improvement of service delivery

Required Qualifications

• Minimum 2 years of IT support experience (MSP experience preferred)
• Strong knowledge of:
• Windows Server (2016/2019/2022/2025 preferred)
• Microsoft 365 administration & migrations
• Active Directory & Group Policy
• Experience troubleshooting desktops, laptops, and user issues
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
• Excellent communication and customer service skills
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Experience working in an MSP environment
• Familiarity with:
• Azure / Entra ID
• Backup & disaster recovery solutions
• Endpoint security / EDR tools
• Network hardware (Meraki, firewalls, switches)
• Industry certifications (CompTIA, Microsoft, Cisco)

What We Offer

• Competitive salary based on experience
• Opportunity to work with a wide variety of technologies and industries
• Career growth within a rapidly expanding MSP
• Collaborative team environment
• Exposure to consulting, infrastructure design, and strategic IT projects

Pay: $22.50 - $29.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person