Field Technician (On-Site)

About AlphaRidge

AlphaRidge is a Managed Service Provider (MSP) delivering comprehensive IT infrastructure, cybersecurity, and technical support solutions to businesses across the New York metro area. We partner with organizations of all sizes - from startups to mid-market enterprises - to optimize their technology environments and protect their operations.

About This Opportunity

We're building a contract technician pool to support our on-site service delivery for clients across Connecticut & NY. This is a real-world experience opportunity designed for working students and entry-level professionals who already have some IT background and want to grow their skills in a professional MSP environment.

What Makes This Different?

We're not hiring you to figure things out alone. You'll be paired with an experienced mentor, brought in for structured onboarding, and supported throughout each engagement. This role is explicitly designed to bridge the entry-level gap—we know that getting experience is hard when every job asks for years of it. We're changing that. You'll gain hands-on experience, mentorship, and the chance to level up your skillset in a real professional setting.

What You'll Do

Help Desk & Networking Technician Track

• Provide on-site Level 1-2 technical support to end-users
• Assist with device setup, imaging, and configuration
• Troubleshoot software and connectivity issues (Windows, macOS, printers, VPN, etc.)
• Manage password resets and user account issues via Active Directory
• Help with email and productivity tool setup (Outlook, Teams, Gmail, Docs)
• Document all work in our ticketing system
• Escalate technical issues appropriately when needed
• Assist with network infrastructure setup and deployments (firewalls, routers, switches)
• Configure network segmentation and VLAN assignments
• Perform network troubleshooting and connectivity diagnostics
• Support cabling, cable management, and on-site network documentation
• Assist with network security implementations and access control
• Document network configurations and changes
• Communicate professionally with clients and internal teams
• Complete work safely and on schedule
• Contribute to knowledge base documentation
• Participate in post-engagement debriefs and continuous learning

What We're Looking For

Required Qualifications

• Current Student or Working Professional (ideally full-time student with flexible availability, or recent graduate, career-transitioned, or contractor)
• Prior IT Experience: Minimum help desk internship OR 6+ months of hands-on IT support experience (Level 1-2 help desk, IT internship, or similar)
• Microsoft 365 Familiarity: Comfortable with Outlook, Teams, Active Directory basics, Windows environments
• Google Workspace Familiarity: Experience with Gmail, Google Drive, Google Docs
• Professional Communication: Clear verbal and written communication, customer-service mindset
• Reliability: Consistent, punctual, professional demeanor
• Flexibility: Available for variable on-site work (1-8 hours per engagement, or multi-day projects)
• NYC Availability: Available for on-site travel across Connecticut and NY metro area; must have reliable transportation, or ability to navigate public transportation

Preferred Qualifications (but not required)

• Networking fundamentals knowledge (IP addressing, subnetting, routing basics)
• Hands-on experience with firewalls, routers, or network switching
• CompTIA Network+ certification or equivalent experience
• Cabling and network infrastructure installation experience
• CompTIA A+ certification or equivalent
• Experience with Active Directory and domain-based environments
• Ticketing system experience (Zendesk, Jira, Connectwise, or similar)
• Help desk call/ticket handling experience

What We Value

• Proactive learner; curious about IT infrastructure and security
• Ability to work independently while also leveraging available support
• Problem-solving mindset; doesn't give up easily
• Documentation skills; detailed, clear communication
• Positive attitude; professional and respectful with clients and team members

What You'll Gain

• Real Professional Experience: Work with an actual MSP on real client projects—not simulated or academic work.
• Mentorship: Paired with experienced technicians who guide you through your first engagements and beyond.
• Structured Training: Onboarded with AlphaRidge processes and tools.
• Flexible Schedule: Perfect for students; work around your class schedule
• Competitive Pay: $17–$25/hour depending on experience level and track (Help Desk or Networking).
• Growth Pathway: High performers have opportunities to transition into full-time roles.
• Industry Connections: Build your professional network within the NYC tech community.
• Resume Building: Demonstrable MSP experience from a credible provider.

How to Apply

Ready to gain real MSP experience? Apply now with:

• Your resume highlighting IT experience

A brief cover letter telling us:

• Why you're interested in this role
• Which track you prefer (Help Desk and/or Networking)
• Your availability and scheduling flexibility
• One previous IT-related reference (can be academic)

Questions? Reach out—we're happy to discuss what this opportunity looks like for you, simply email HR@alpharidge.com.

Equal Opportunity Statement

AlphaRidge is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from people of all backgrounds, experiences, and perspectives.

Pay: $17.00 - $25.00 per hour

Benefits:

• On-the-job training

Work Location: On the road