Field Technician Specialist

Key Responsibilities

• 1. Deployment & Installation:
• New Site Builds: Manage the end-to-end installation of new Redbox lockers and counters at partner retail locations.
• Site Coordination: Work with store management, electricians, and logistics teams to ensure site readiness and a smooth installation process.
• System Setup: Assemble locker components, connect all hardware, establish network connectivity, and perform system tests to ensure full functionality.
• Brand Standards: Ensure all new deployments are set up according to company and brand guidelines for appearance and placement.
• 2. Maintenance & Technical Support:
• Preventative Maintenance: Travel to locker locations within your route to perform scheduled cleaning, diagnostics, and preventative maintenance to minimize downtime.
• Troubleshooting & Repair: Respond to service calls and automated alerts to diagnose and resolve a wide range of technical issues, including:
• Hardware failures (e.g., touch screens, card readers, payment systems)
• Mechanical jams (e.g., robotic arms, dispensing mechanisms, locker doors)
• Software and connectivity problems
• Component Replacement: Efficiently repair or replace faulty components using company-provided tools and parts.
• 3. Administrative & Logistics:
• Inventory Management: Maintain an accurate inventory of spare parts and tools in your assigned service vehicle.
• Documentation: Meticulously record all service, repair, and installation activities in the company's field service management system.
• Partner Relations: Build and maintain positive, professional relationships with store managers and staff at all locker locations.
• Vehicle & Asset Management: Keep the company vehicle clean, organized, and properly maintained.