File Clerk/Office Assistant

-Reporting to the Center's CEO, this position is responsible for providing administrative services to patients, therapists, visitors, and internal clients, answering calls, scheduling appointments, greeting and registering patients, and performing other duties as assigned.

-The Clerk Officer ensures that services are administered to professional standards, with a strong focus on excellence in customer service, and remains motivated to increase their level of understanding and knowledge of the field, insurance, and new procedures as they evolve.

-In addition to the expectations listed below, the Clerk Officer will support other needs of the center/company as directed.

-Actively participates in excellent customer service and accepts the responsibility of maintaining relationships that are equally respectful for all.

Greet, arrive, and cheerfully register patients for scheduled therapy services.

Ensures that pre-certification/verification has been obtained for all required services with the patient's insurance company and is responsible for patient registration.

-Processes copayments/deductibles/coinsurance payments. In cash, communicates the amount charged to the patient/client to the CEO/College Department.

-Verifies that the eligibility for each patient/client is correct so that the therapeutic procedure can be completed within the first 5 days of the month.

-Thoroughly reviews all company/center contracts to ensure each professional meets the work requirements.

-Reviews patient history forms, checklists, and consent forms to ensure they are complete before scheduling the evaluation appointment.

Langueges: English and Creole Haitian.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Work Location: In person