Fin Tech Consumer Specialist

Financial Technology (Fin Tech) Consumer Specialist

SUMMARY: Responsible for assisting and implementing all the Bank’s Fin Tech offerings. This individual will focus on the day to day operations of all aspects of electronic banking services (online, mobile, remote deposit, merchant services, debit and credit card programs). Must understand client needs for Fin Tech, how the FNB systems work and should be one of the go to people for the day to day usage of the digital banking platform. The position will require face to face interactions with business customers as well as extensive usage of technology solutions to communicate with customers and staff. The position will also be the boots on the ground position for the department. Travel to and from businesses will be required.

Product suite includes, but not limited to:

• Online / Mobile Banking, including all applications and functionality
• Online Account Opening, E-Sign solutions, application documents / forms, etc.
• Business Banking – Remote Deposit Capture, Cash Management, Merchant Services, etc.

• Work with the Fin Tech manager to implement the vision of the department.
• Serves as a backup contact between the Bank’s core and Fin Tech service providers.
• Attend applicable vendor conferences and participate in periodic calls to discuss service issues.
• Assist in editing and updating the Fin Tech policies and procedures.
• Serve as a backup fraud resource for all online banking fraud utilizing the digital tools provided (FAD, Digital reports, Login review, etc.)
• Serve as a resource for any debit card products (Business Cards, P2P, Contactless, Mobile Wallet, etc.)
• Escalate any deficiencies or issues relating to Fin Tech service and sales.
• Assist with the sales and delivery of Fin Tech services.
• Implement training relating to our Fin Tech offerings and provide support to other bank departments.
• Participate in upgrades or changes to systems.
• Serve as in person technical support for Fin Tech products both for customers and staff.
• Work with Marketing to increase usage of Fin Tech delivery channels.
• Assist in the Job Shadow aspect of the Digital Banker Employee Certification Program.
• Remain current on trends with regard to Remote Deposit Capture, Mobile Deposit Capture and related products.
• Must have a good understanding of ACH processes, rules & regulations.
• Develop a strong working knowledge of all of consumer regulations, specifically in Deposits.
• Facilitate customer needs/complaints with applicable departments.
• Serve as an integral part of bank deposit growth initiatives.
• Review daily the e-statement requests and implement any initiatives around this product.
• Process new account & Fin Tech offerings emails for new customers.
• Review Enrollment activity within the Digital Banking platform.
• Serve as the specialist for Mobile Deposit (review, approval, troubleshooting, etc.)
• Serve as a specialist for any customer digital communication (digital messages, chat programs, etc.)
• Process any mailings for the department (RDC, Cash Management, Mortgage welcome, etc.)
• Serve as the backup for the Bank’s relationship with merchant service provider and customers.
• Other duties as assigned

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Communication: speaks clearly and effectively; is thoughtful and persuasive; writes clearly and informatively; varies writing style to meet client needs.
• Business acumen: understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals and performance objectives.
• Judgment: exhibits sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles; takes calculated risks within bank tolerance to accomplish goals.
• Professionalism: reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments; able to present concise arguments; can disagree and accept disagreement without undue emotion or resorting to personal attacks.
• Problem solving: identifies and resolves problems in a timely manner; works with others to solve complex issues.
• Customer service: responds efficiently and cordially to requests for service and assistance within bank customer service standards; meets commitments.
• Dependability: completes tasks on time; takes responsibility for own actions; can be relied upon.
• Teamwork: promotes team goals over individual accomplishment; provides assistance and guidance to other team members; participates in team activities.

• Associates degree preferred or equivalent financial related experience
• Three+ years of experience in a financial institution front line/back office
• A thorough understanding of banking products and services
• Competent in the use of Microsoft Office, especially Word, Excel, and Power Point
• Must also have experience with various software programs related to branch operations
• Sufficient knowledge of Federal and State banking regulations
• Proficient in the use of electronic banking products

FNB Bank is an EOE/AA employer. We will not discriminate in our employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.