Finance Cashier

Job Description

THE SUCCESSFUL CANDIDATE :

The successful candidate for the position of Finance Cashier is kind, welcoming, and enjoys customer service. They communicate clearly and use good judgement to resolve customer questions. This entry level role is perfect for individuals interested in government or building a career in Finance from the ground up. This position requires timely completion of tasks while serving a public counter so attention to detail and the ability to balance competing priorities are important. The candidate should be organized, able to multitask, and resume work after interruptions. They should also be comfortable with administrative tasks, capable of learning new systems, and proficient with computers. A positive attitude, self-motivation, and the ability to work effectively in a small team are essential. Above all, they maintain a strong work ethic and present a pleasant, professional demeanor at the public counter.

Job Summary

Performs a variety of cashiering, customer service, clerical, and data entry duties for the Finance Department’s Revenue Management Division.

Class Characteristics

Employees in this classification perform cashiering and routine clerical functions that require frequent public contact. Incumbents with basic cashiering and customer service experience learn departmental policies, procedures, and practices, and as experience is gained, duties are performed with greater independence. Duties are learned in a brief period of time, are clearly defined, and have established guidelines. Exceptions or changes in procedures are explained in detail as they arise. This class may also be used for temporary or part-time staffing, as determined by the needs of the City.

SUPERVISION

Supervision Received And Exercised

Receives general supervision from departmental management, supervisory, professional, or higher-level support staff.

EXAMPLES OF DUTIES

Example Of Duties And Responsibilities

(Any one position may not include all of the duties listed nor do the listed examples include all tasks that may be found in positions of this class.)

• Receives payments at the Finance Department front counter; enters payments received into the appropriate City financial system.
• Prints and mails documents to customers, such as business licenses, statements, remittances, notices, and permits.
• Scans documents sent to or received by customers and stores them in the City’s official record repository.
• Processes and distributes incoming mail to City departments.
• Provides a high level of customer service to external and internal customers; receives and processes telephone calls, emails, and walk-in requests; provides factual information regarding City and department services.
• Creates or adjusts receivable transactions in the City’s financial system.
• Updates customer accounts as requested by the departments or customers.
• Operates standard and department-specific office equipment, including job-related computer hardware and software applications, telephone, cash register, scanner, and copier.
• Performs related duties similar to the above in scope and function as required.
  
  

Knowledge And Abilities

Knowledge of:

• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.
• Simple arithmetic to accurately make monetary change.
• Correct business English, including vocabulary, spelling, grammar, and punctuation.
• Computer applications related to the work, including word processing, spreadsheet, database management, and data entry applications.
• Standard office practices and procedures, including filing and the use of standard office equipment.
  
  

Ability to :

• Interact courteously with co-workers and the public in a manner that projects a positive image of the City and the Finance Department.
• Handle money and operate a cash register.
• Make accurate arithmetic calculations.
• Follow oral and written instructions.
• Communicate in both oral and written forms effectively, positively, and tactfully.
• Work efficiently as part of a team and independently.
• Learn methods, principles, and practices of financial and statistical recordkeeping.
• Work with diverse populations and maintain an inclusive environment.
• Establish and maintain effective working relationships with those contacted in the course of the work.
  
  

Typical Qualifications

EDUCATION AND EXPERIENCE :

Equivalent to graduation from high school;

and

One year of cashier, clerical, or customer service experience.

or

Any equivalent combination of education and experience.

THIS POSITION WILL BE REQUIRED TO COMPLETE THE FOLLOWING BEFORE A FINAL OFFER IS MADE:

• Live Scan Fingerprinting (DOJ)
  
  

For a detailed spreadsheet of employee benefits by bargaining group, please view our Benefits Summary.

Retirement: California Public Employee's Retirement System (PERS). The City participates only in the medicare portion of Social Security.

Health: the City has a cafeteria plan for health, dental and vision insurance and contributes towards medical insurance. Employees may choose from several health insurance options. There are also two dental plans to choose from. See the Benefits Summary link to determine the contribution amount.

Life and Accidental Death and Dismemberment (AD&D) Insurance: group term life and AD&D insurance is provided for all regular employees. The amount of coverage varies depending on the classification. Employees may purchase additional life and AD&D insurance for themselves and their dependents.

Vacation: employees receive 12 days per year increasing to 20 days after 20 years.

Holidays: employees receive 12-13 days per year depending on the classification.

Sick Leave: employees receive 12 days per year.

Administrative Leave: is a benefit available to management employees. The number of administrative leave hours varies depending on the classification.

Flexible Work Schedule: is available to many positions within the City organization.

Long Term Disability Insurance: is available for regular employees. The amount of benefit and contribution by employee varies by classification.

Deferred Compensation: is available for employees to set aside a portion of their salary on a pre-tax basis to supplement retirement.

Wellness Program: offered to help employees gain knowledge, skills and motivation to improve the quality of their lives and well-being.

Employee Assistance Program: a counseling and consultation service designed to help employees and eligible family members with a wide range of personal issues.

Flexible Benefits Program: available to help employees save taxes on: (1) Pre-tax health insurance premium deductions, (2) Unreimbursed/ uncovered medical expenses, and (3) Dependent care expenses.

Tuition Reimbursement: up to $1500 annually for job-related educational costs is available to employees who have passed probation.

Trip Reduction Incentive Program (TRIP): incentives are available for employees who voluntarily participate in alternative forms of transportation to and from work.

Computer Purchase Program: interest-free loans to employees who have passed probation and who purchase computers for personal use with City approved software configuration.

Professional Association for City Employees (PACE): voluntary organization for professional development training classes, monthly membership meetings with a variety of speakers, and social functions designed to facilitate interaction with employees from all departments in a relaxed setting away from work.

01

Which of the following best describes your highest level of education?

• Master's degree or higher
• Bachelor's degree
• Associate's degree or vocational equivalent
• Some college
• High School
• None of the above
  
  

02

How many years of cashier, clerical, or customer service experience do you have?

• Less than 1 year
• One year to one year and 11 months
• Two years to two years and 11 months
• Three years or more
  
  

03

Please explain your cashier, clerical or customer service experience.

• Required Question