Finance Clerk I - Budget & Finance (Utilities Customer Service)

Description

Minimum Requirements (Must meet by the closing date of the posting unless otherwise stated)

• Graduation from high school supplemented by vocational course work in bookkeeping or accounting

• One (1) to two (2) years of experience in bookkeeping or accounting-clerical work.

• Prior customer service experience is required.

• Prior cashiering experience is preferred.

• Strong attention to detail and ability to handle financial transactions accurately
• Excellent customer service and communication skills.
• Ability to multi-task and manage front desk responsibilities while assisting with financial tasks.

Essential Functions

Essential Functions

• Provides customer service to utility customers in person, on the phone, through email and other appropriate methods. Answers telephone and other inquiries. Provides information and distributes various forms and applications. Explains policies and procedures and refers customers to higher authority, if necessary.

• Receives and independently processes payments for utilities and finance. Processes monies using proper codes to receipt payment to correct accounts.

• Reviews and balances revenue batches created by departments with checks, receipts and paperwork submitted. Prepares finance receipt batches for review and bank deposit.
• Balances daily receipts with cash on hand. Prepares daily cash balance reports. Prepares and maintains related records necessary for bank deposit and accounting services.
• Assists in the maintenance of customer records and computerized customer data base.
• Independently reviews utility service applications and payments and inputs information into account records.
• Screens and independently answers inquiries concerning status of adjustments, refunds and payments.
• Creates, prints and distributes work orders for utility operations personnel.
• Updates water and sewer meter disconnect lists associated with nonpayment.
• Creates and transmits payment plans for past due accounts.
• Contacts customers, residents, and outside vendors concerning utility accounts and payments. Contacts and corresponds with customers to resolve problems regarding bills.
• Contacts employees in Town departments concerning finance receipt discrepancies and reports.
• Opens utilities customer service office daily. Ensures office doors, safe, and equipment are properly closed, shut down, and locked each evening.
• Operates office equipment such as a computer terminal, cash drawer, money counter, calculator, copy machine, and telephone.
• Files and retrieves records, materials and applications.

Supplemental Information

• Health Insurance
  • 100% paid by the Town for single coverage, 50% paid by the Town for dependents.
• Schedule: 4 day work week - 10 hour days (Monday-Thursday)
• Leave:
  • Holidays – 13 days per year
  • Sick Leave – 3.69 hours accrued per pay period
  • Vacation Leave – Accrue 2 weeks per year, accrual rate increases every 5 years (capped at 4 weeks after 10 years of service).
  • Birthday Leave – 1 day per year after successfully passing probation
  • Quality Service – 1 day per year after successfully passing probation and other conditions.
  • Wellness Days – 2 days per year after successfully passing probation.
• Pension/Retirement:
  • Town Sponsored Pension – mandatory 3% contributions per pay period.
  • 457 Deferred Compensation Plan- Employee is entitled to make voluntary contributions through the payroll to the Town sponsored 457 deferred compensation plan only.

PLEASE READ THE BELOW IMPORTANT INFORMATION

APPLICATION ASSISTANCE/INFORMATION:

• Licenses/Certifications: If a positon requires a license and/or certification, it is the responsibility of the candidate to obtain and maintain them as a condition of employment.
• Foreign Credentials (Degrees, Diplomas and/or Transcripts: Original credential evaluation reports showing the United States equivalency for academic credentials earned in other countries must be provided. Click the following link for a list of credentialed agencies: https://www.fldoe.org/teaching/certification/foreign-trained-grads/approved-credential-evaluation-agencie.stml
• Status Updates/Communication: please ensure your email address is valid and you continuously check this account for any status updates from the Department.
• Incomplete fields: all fields must be completed, putting "see resume" on the application will not suffice. Incomplete applications will not be considered.
• Required documentation: copies of any certifications, licenses or competencies from an accredited institution must be submitted with your application by closing date of posting unless otherwise stated.
• Military personnel records: to request your completed military personnel record, go to archives.gov
• E-Verify: Candidates will be required to verify employment by submitting acceptable documents as evidence of identity and employment authorization.
• Assistance with online application: for assistance with your online applicant account, use the online Help Guide or contact the Applicants Support Line at 855-524-5627 or Email: support@governmentjobs.com. Applicant Support is available between 9:00 a.m. and 8:00 p.m. Eastern Standard Time, Monday through Friday.
• Additional assistance: for other inquiries, please contact the Human Resources Department at (954) 797-1100.

REGULATIONS/ACCOMMODATIONS

• EEO Policy: it is the policy of the Town to prohibit discrimination in hiring, promotion, compensation, discharge, and all terms and conditions of employment on the basis of actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability, gender identity(inclusive of a person’s actual or perceived sex, and includes self-image, appearance behavior or expression, whether or not different from that traditionally associated with legal sex assigned to the person at birth), marital status, military status, political affiliation, genetic information, sexual orientation, or retaliation for reporting same.
• Tobacco Policy: the Town of Davie has a policy that requires employees hired on or after January 4, 2016 to be a non-user of tobacco products six (6) months prior to their employment with the Town as well as commit to non-usage during their employment. Candidates for employment who are impacted by the Town of Davie’s Smoking Policy will be permitted to reapply for open positions after six (6) months.
• Reasonable Accommodations: applicants requesting reasonable accommodation during the job application process may contact the Human Resources Department at (954) 797-1100.
• E-Verify: the Town of Davie participates in E-Verify. Federal Law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please contact 1-888-897-7781.
• Veterans' Preference: the Town of Davie will grant Veterans’ Preference to eligible veterans of the Armed Forces of the United States in compliance with applicable federal and state laws concerning Veterans’ Preference. Eligible applicants must submit a DD-214 Member 4 form and Veterans' Preference form.
• Essential Employees: Employees may be required to work during emergency events/situations as determined by supervisor.